Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
9/7/2017
Job Category:
Information Services
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Manager of Desktop Support
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Job Description

Leading Financial Company in downtown Chicago has an immediate opening for a Manager, Desktop Support. The Desktop Support Manager is responsible for management, direction, and day to day operation of Desktop Support team and supporting user community. Responsible for ensuring configuration, operation, and support of all IT customer support systems (Ticketing system, End user support systems, Application distribution systems).

This role will be managing over 5 direct reports, in a Real Time environment, with around 600 users.

Responsibilities:

  • Develop, maintain and enhance standard images, packaging, and desktop/laptop rollout processes
  • Manage deployment of standard desktop images, software patches, security updates to corporate headquarters and regional offices using Microsoft's System Center Configuration Manager (SCCM).
  • User account administration, including Microsoft Office 365, Active Directory, and other IT platforms; creation and maintenance of user accounts and groups; implementation of file-level and share-level security; and user rights relating to shares and permissions.
  • Responsible for the implementation and management of Active Directory, System Center Configuration Manager, and other network infrastructure tools.
  • Responsible for managing cloud-based technologies: Microsoft Dynamics SL, Microsoft Office 365, OneDrive, and SharePoint; and technical resource for Concur, Replicon, and Salesforce for end users.Manage desktop application integrations, testing and troubleshooting of desktop application problems.
  • Directs problem management activities including the review of recurring incidents and patterns, identifying root-cause and executing remediation/resolution tasks in conjunction with involved internal and external partners.
  • Manage the desktop support team members including goal setting, performance reviews, promotions, hiring and disciplinary actions.

Basic Requirements:

  • 3-5 years of experience in desktop support team management and customer service related roles.
  • 8+ years of hands-on experience supporting Microsoft Technologies, including Windows Desktop Enterprise technologies (SCCM, Active Directory, Windows 7, MS Office Suites etc.)
  • Excellent knowledge of Microsoft Technologies, including Windows 10; Microsoft Office, Office 365, enterprise-level Anti-Virus & Web filtering, Cisco Unified Communications.
  • Strong software and hardware troubleshooting skills including application integrations issues
  • Solid knowledge of desktop imaging, automated software distribution and deployment of large scale desktop image rollouts
  • Good knowledge of Virtual Desktop Infrastructure(VDI) is a big plus
  • Experienced in Incident Management, Change Management, Problem Management, Asset Management, ITIL qualification preferred
  • Network certifications such as Network +, CCNA or similar.
  • Proven ability of prioritization of workloads for self and team members
  • Must have a good command of the English language, both verbal and written communications and attention to details
  • Ability to work flexible hours as required to manager 24/7 team

Qualifications

Applicants must be eligible to work in the specified location

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