Experience:
5+ years of experience
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Employment Type:
Full time
Posted:
1/25/2018
Job Category:
Information Services
Avaya Python Automation Engineer
(This job is no longer available)
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Job Description

Avaya Automation Engineer with Python Programming for Automation

Full Relo

Avaya CM, SM,CC Elite, BSR, CMS, AES, AIM (SIP), call centers, IVR, CTI, this is a SME out of a large enterprise environment with automation skills

The Voice Technology Automation Engineer III position requires expert level knowledge in multiple disciplines of VoIP networking, primarily around Avaya voice platforms and Automation using programming skills

Skill set to include expertise in Avaya (CM, SM, CC Elite, BSR, CMS, AES, AM, SIP, H.323 etc.) SBC's (Oracle/Acme Packet) and strong knowledge of voice recording (Verint), CDR (Calero), Genesys IVR/CTI and knowledge and experience in building global solutions.

Candidate will be responsible for multiple projects from requirements, design, implementation and support.

Will also provide expertise to administer and maintain system changes, upgrades and patch management as required for stable and secure platforms.

Provides day to day support, coordinates delivery of voice installations, changes and provides top level troubleshooting of the VoIP network.

Proficiency in Avaya Communication Manager and call center technologies with additional experience and support of adjunct devices such as. CDR - Calero, IVR/CTI - Genesys, Monitoring - Prognosis, Empirix - hammer testing/validation, Dialers - Noble, Call Recording - Verint.

Providing support for critical functions on a daily basis, including (but not limited to) Avaya System Manager, Session Manager, AES, CMS, Verint, SBCE, CC-Elite, AAM, Oracle/Acme Packet SBC.

Planning, designing, installing, configuring, and maintaining the implementation of the Voice infrastructure including hardware/software recommendations.

Evaluating and/or recommending potential voice solutions (ie hardware, software, network-related) consistent with corporate goals and objectives.

Monitoring, evaluating, and maintaining systems and procedures to protect from unauthorized users.

Recommending and implementing policies and standards and ensuring adherence.

Troubleshooting user/system voice problems.

Able to capture, analyze and troubleshoot SIP header detail with knowledge of how to configure SBC's for header manipulation for redirect and presentation as required.

Provide training or individual assistance to users as needed.

Staying current with voice technologies relevant to the call center environment.

Managing day-to-day delivery of services (VOIP, SIP, ACD, Carrier Network) to ensure adherence to defined service levels.

Managing incidents for the Call Centers to include call flows, agents, reporting systems, etc..

Familiarity with centralized ticketing systems.

Developing and documenting voice operations and monitoring processes and procedures.

Skilled in programming of call vectoring, VDN, variable vectors, skill group expert agent, call flow build, and change requests.

Requirements

Bachelors degree in computer technology field or equivalent work experience.

Must have 10+ years of up to date Avaya System/Call Center experience.

Expertise in Avaya Communication Manager 6+, System/Session Manager, AES.

Python or programming skills for automation

Strong project organizational skills.

Strong SIP Carrier knowledge.

Networking knowledge.

Avaya/Oracle SBC certifications a plus.

Qualifications

Applicants must be eligible to work in the specified location