Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
1/5/2018
Job Category:
Customer Service
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End User Support Specialist with TS/SCI Clearance
Request Technology - Robyn Honquest | Fredericksburg, Virginia
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Job Description

5 month contract to hire with an end salary of $47k to $50k

User Support Specialist- You will do level 1 engineer support. 1200 users miminum secrect clearable to TS/SCI, windows end user support 1-2 years. 

Requirements:

Create and produce service request/problem incident tickets and initiates follow-up to ensure timely disposition and closeout. Tracks all action items and referrals through resolution. Provides an outstanding customer service experience in a variety of circumstances across all organizational levels. Position requires minimum of Security+ CE certification.

Core Functions:

  • Support team members in handling Tier I fielding of service calls from end users in an Automated Call Distribution system environment.
  • Evaluate, troubleshoot, resolve and/or escalate trouble tickets quickly and efficiently.
  • Operate and maintain an automated ticketing system such as HP Service Now

Required Experience/Skills/Knowledge:

  • Minimum of two years of experience working in the IT field supporting systems and users.
  • Strong analytical and problem solving skills.
  • Strong customer service and interpersonal skills
  • Ability to communicate effectively, orally and in writing, with multiple audiences, including the ability to clearly and simply restate complex issues and to edit written materials
  • Desire to lead and work in a team environment
  • Strong attention to detail, ability to prioritize and coordinate multiple work activities in a fast-paced environment and meet critical deadlines, working both independently as well as in a team environment.
  • Position requires minimum of Security Plus certification.

Qualifications

Applicants must be eligible to work in the specified location

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