Experience:
5+ years of experience
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Employment Type:
Full time
Posted:
9/7/2017
Job Category:
Engineering
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Genesys SIP Telephony Engineer
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Job Description

Genesys SIP Telephony Engineer

Genesys call center implementations including SIP server SIP endpoints GAX feature server contact cneter support end to end call routing call center pulse VOIP SIP Netscout nGenious

Plan, design, develop, implement and support Telephony related infrastructure technologies including large Genesys call center implementations including SIP Server, SIP Endpoints, GAX, Feature Server, VoIP Networking Architecture, SBC, PSTN Gateway and Database required. Familiarity with NICE call recording integration desired. Provide subject matter expertise around the specific technologies. Provide project lead oversight for the deployment of infrastructure projects. Act as primary vendor interface and tier-three support for applications and technologies provided and supported by vendors.

Qualifications

  • Infrastructure Engineer II: 7 to 10 years relevant work experience
  • Call Center Technologies:
  • Genesys - SIP Server
  • Genesys - Workspace Desktop Edition (WDE)
  • Genesys - Feature Server & GAX
  • Genesys - Call Center Pulse - CCPulse/Pulse
  • Audio Codes and/or Genesys SIP Endpoints
  • VoIP & SIP Networking Architecture
  • Netscout nGenious
  • NICE call recording integration - Engage, Perform

Qualifications

Applicants must be eligible to work in the specified location

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