SALESFORCE SUCCESS MANAGER/PM

*Permanent full time role*

The Salesforce Success Manager will develop and deliver training and communications that will drive adoption based on the SFDC CoE. They will be responsible for assessing and enhancing end-user adoption and effectiveness as well as ensuring maximum license utilization and specific adoption targets to achieve max ROI from SFDC.

Responsibilities

• Develop and deliver training and communications that will drive adoption based on the SFDC CoE.
• Provide support to end-users ie; troubleshooting issues, assisting with setting up/customizing reports and dashboards and answering platform questions.
• Lead training classes (webinars, chatter, in person, emails, etc.).
• Develop and build a robust training library.
• Maintain key project communications in SFDC library and SharePoint.

Qualifications

• Bachelor's degree in communications, marketing or a computer field.
• 5+ years experience with implementing solutions in Salesforce.
• Salesforce Administrator Certification required.
• People management experience.
• Strong quantitative, analytic and project management skills.
• 8+ years of similar experience.
• 2+ years in management.