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Avaya Automation Engineer
Request Technology - Kyle Honn | Marietta, Georgia
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Job Description

Avaya Automation Engineer

The Avaya Automation Engineer requires an expert level of knowledge of VoIP networking, primarily Avaya. They will be able to administer and maintain system changes, upgrades and patch management to ensure stable and secure platforms.


  • Design, install and maintain VoIP.
  • Assess and implement changes to the FDC network and voice infrastructure.
  • Develop, test, implement and support voice network technologies.
  • Optimize the technology in the telecom environment.
  • Monitor, evaluate and maintain systems and procedures to protect from unauthorized users.
  • Provide support for critical functions.
  • Day-to-day delivery of services to ensure adherence to service levels (VOIP, SIP, ACD, Carrier Network).
  • Programming call vectoring, VDN, skill group expert agent, call flow build, change requests and variable vectors.


  • Bachelor's degree in a computer technology field.
  • 10+ years experience in Avaya System experience.
  • Avaya Communication Manager 6+, AES, System/Session Manager.
  • SIP Carrier knowledge.
  • Avaya/Oracle SBC certification.


Applicants must be eligible to work in the specified location

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