5+ years of experience
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Employment Type:
Full time
Job Category:
Genesys SIP Telephony Engineer
(This job is no longer available)
Grad Date

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Job Description

Seeking a Genesys SIP Telephony Engineer

Well known company seeking a Genesys SIP Engineer. If you like a culture where you will stretch your limits and give you exposure to cutting edge technologies, you're in luck. Don't be coy and wait three days to call us. We want to hear from you now! Email your resume to me.

What our client wants you to do aka responsibilities

Genesys SIP Engineer

Genesys call center implementations including SIP server SIP endpoints GAX feature server contact center

Support end to end call routing call center pulse VOIP SIP Netscout nGenious

*Bensenville, IL soon move to Chicago/Ohare

Who you are

Genesys SIP Engineer

As a Genesys SIP Engineer you will plan, design, develop, implement and support Telephony related infrastructure technologies including large Genesys call center implementations including SIP Server, SIP Endpoints, GAX, Feature Server, VoIP Networking Architecture, SBC, PSTN Gateway and Database required. Familiarity with NICE call recording integration desired. Act as primary vendor interface and tier-three support for applications and technologies provided and supported by vendors.

Identify changes needed in the infrastructure configuration to achieve the technology organization goals

Define aggregate demand data in support of budget plans and make recommendations for ways to improve performance and/reduce costs

Supports the infrastructure strategy reviews and development by performing applicable analysis

Provide project management oversight to infrastructure implementation projects.

Implements technology and infrastructure changes for platforms to improve performance and scoring.

Analyzes system response and determines tuning recommendations to improve performance.

Manage effective issue identification and resolution process; serve as the focal point for infrastructure-related issue/crisis resolution

You also meet most (if not all) of the following requirements:

College degree in related technical/business areas or equivalent work experience

Understanding of the technology organization and/or business and technology

Re-engineering/process improvement experience, leading and coaching quality improvement projects

Ability to create/define metrics that accurately reflects the current state of a given process

In depth understanding of the call center acumen, operations, strategy and business practices

Current technical experience relevant to Genesys contact center support including end to end call routing support, SIP endpoints, call routing & reporting, telephony capacity metrics, vendor support, Oracle databases, Wire Shark. Previous experience supporting call recording (NICE) integration is a plus.

Infrastructure Engineer II: 7 to 10 years relevant work experience

o Genesys - SIP Server

o Genesys - Workspace Desktop Edition (WDE)

o Genesys - Feature Server & GAX

o Genesys - Call Center Pulse - CCPulse/Pulse

o Audio Codes and/or Genesys SIP Endpoints

o VoIP & SIP Networking Architecture

o Netscout nGenious

o NICE call recording integration - Engage, Perform


o Genesys - ICON/InfoMart

o Genesys - Genesys Voice Portal IVR

o Genesys - Outbound Contact Server (OCS)

o Virtual Hold Technologies - Virtual Hold (VHT)

o Oracle Databases

o Business Objects

o NICE Systems call recording & analytics - Engage, Perform, RTI

o Aspect - eWorkforce Management (eWFM)

o Empirix OneSight, VoiceWatch

o Oracle (Acme Packet) Session Border Controller (SBC)

o Audio Codes Mediant Gateway

o PCI Segmentation

Who the Company is

Our client is a large Fortune 500 Enterprise company that we've worked with for over 30+ years placing candidates like yourself.

Work with a very talented group of people, where they maintain a friendly environment where people really want to work.

If this sounds great to you, come join us. Please email me your resume to: (see below)


Applicants must be eligible to work in the specified location