3-5 years of experience
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Employment Type:
Full time
Job Category:
Information Services
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Windows Application Support Administrator
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Job Description

Prestigious Enterprise Company is currently seeking a Windows Application Support Administrator. Candidate will be responsible for installation, troubleshooting, and support to the applications on the Microsoft Windows operating systems.


Installs defined configurations for new and upgraded software applications for the Windows application environment. Planning activities that involve the maintenance and the application configuration on the Servers.

Assists management and senior level administrators in deploying system standards and analysing user and application requirements. Researches systems standards at the direction of senior staff.

Completes defined Microsoft systems audits for compliance with standards, security and interoperability. Assigns application access, security, and profiles as directed.

Monitors, evaluates, and reports on the overall system performance. Identifies errors and conducts tests to isolate problems. Troubleshoots malfunctions on hardware and software to keep new and existing systems operational. May prepare reports on system performance.

Serves as a technical resource to other IS groups, outside providers, and international regions.

Participates in the testing of business continuity and disaster recovery plans for Windows applications.

Responds to help desk trouble tickets in relation to Windows applications. Ensures tickets are being responded to in accordance with the prescribed service levels set by management. Works with external vendor trouble ticket systems. Uses and promotes the use of the Company change management system.

Adheres to the Company Change Management policies.

Understands, supports and enforces the Company IT security policy, as directed by management, to promote a secure computing environment at Company.

Performs other related duties as assigned by management.


3+ years experience supporting windows applications.
Understanding of several computer concepts such as networking, database (MS SQL, MySQL) and operating systems (Windows Server).
Knowledge on JBoss, Tomcat or similar Java Application Server. IIS and terminal server administration.
Basic application development in a programming or Scripting language. (.NET, Power Shell and VB.NET).
Intermediate knowledge of Microsoft Active Directory, DNS, X.509 certificates.
Problem solving skills that demonstrate the ability to identify problems, determine causes, evaluate alternative solutions, and make recommendations.
Customer service skills that demonstrate the ability to respond to user problems with a sense of urgency.
Ability to prioritize work assignments.
Ability to explain simple procedures in writing and verbally.
Effective interpersonal and communication skills. Excellent documenting skills.
Intermediate PC skills: word processing, spreadsheet, and presentation software.


Applicants must be eligible to work in the specified location

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