Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
9/12/2017
Job Category:
Information Services
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Manager of Desktop Operations
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Job Description

Prestigious Financial Institution is currently seeking a Manager of Desktop Operations. Candidate is responsible for management, direction, and day to day operation of the Desktop Support team and supporting user community. Responsible for ensuring configuration, operation, and support of all internal and customer support systems (Ticketing system, End user support systems, Application distribution systems). This individual should be capable of assisting the team and leading by example.

Responsibilities:

  • Develop, maintain and enhance standard images, packaging, and desktop/laptop rollout processes
  • Manage deployment of standard desktop images, software patches, security updates to corporate headquarters and regional offices using Microsoft's System Center Configuration Manager (SCCM).
  • Manage desktop application integrations, testing and troubleshooting of desktop application problems.
  • Directs problem management activities including the review of recurring incidents and patterns, identifying root-cause and executing remediation/resolution tasks in conjunction with involved internal and external partners.
  • Maintain policies and procedures related to excellent service delivery. Educates all employees of their importance and insures compliance. Work with management to adjust procedures as business processes change in accordance with company goals.
  • Assist in design and implementation of customer service processes and procedures for the IT service desk
  • Manage the desktop operations team members including goal setting, performance reviews, promotions, hiring and disciplinary actions.

Qualifications:

  • 3-5 years of experience in desktop operations team management and customer service related roles.
  • 8+ years of hands-on experience supporting Windows Desktop Enterprise technologies (SCCM, Active Directory, Windows 7, MS Office Suites etc.)
  • Strong software and hardware troubleshooting skills including application integrations issues
  • Solid knowledge of desktop imaging, automated software distribution and deployment of large scale desktop image rollouts
  • Good knowledge of Virtual Desktop Infrastructure(VDI) is a big plus
  • Experienced in Incident Management, Change Management, Problem Management, Asset Management, ITIL qualification preferred
  • Proven ability of prioritization of workloads for self and team members

Qualifications

Applicants must be eligible to work in the specified location

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