No experience
Employment Type:
Full time
Job Category:
Information Services
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Help Desk - Junior System Engineer
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Job Description

Help Desk - Junior System Engineer

Skokie, IL


Prestigious Company is seeking a Help Desk/Jr. System Engineer. This position requires 1-2 years help desk experience with some systems exposure.


- Respond to incoming calls, voicemails, web-submissions, emails and chat for assistance from clients experiencing technical issues
- Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (ie software, hardware and client specific applications)
- Document client issues in various call tracking systems to manage your queue, provide post resolution follow-up, and identify issue trends communicating them to the team.
- Assist with advanced troubleshooting for special projects as directed
- Pursue, recommend, and implement new methods, processes, and materials/equipment for improvement
- Provide friendly, courteous, and quality IT support to all clients
- Manage all special projects
- Meet or exceed performance goals
- Grow professionally through on-going training, certification programs, and continued learning


- Bachelor's degree or higher in a related technical area or equivalent technical training/experience required. 
- Educational degree/certificate (A+, Network+, MCP, CCENT, CCNA) or equivalent experience in IT


- Knowledge in Microsoft Office 2013/2016/O365 (ie Word, Excel, PowerPoint, Access)
- Knowledge in Microsoft Outlook 2010/2013/2016
- Knowledge in Windows 8.1, and 10 Operating Systems
- Knowledge in Apple Mac operating system
- Knowledge in mobile management including iOS and Android
- Knowledge of Active Directory and user account management
- Exceptional customer troubleshooting support


- Experience with Dell and Apple laptops
- PC imaging (Ghost or similar tools) preferred
- Experience in encryption of laptops and PCs
- Experience in troubleshooting and supporting Mobile phones
- Experience with enterprise migrations
- Experience utilizing a ticketing system to track requests
- Experience with Citrix and VPN


Applicants must be eligible to work in the specified location

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