Experience:
No experience
Employment Type:
Full time
Posted:
9/14/2017
Job Category:
Information Services
See more jobs for students and recent grads who studied:
Help Desk - Junior System Engineer
Tell Us More About Your Job Preferences
By telling us what you think of this job, we can help find jobs that match your interests. If you want to see more jobs like this, click on the smiley face. Or if this job isn't what you are looking for, click the frowny face. Learn More...

Follow This Company
Share

Job Description

Help Desk - Junior System Engineer

Skokie, IL

$40-45K

Prestigious Company is seeking a Help Desk/Jr. System Engineer. This position requires 1-2 years help desk experience with some systems exposure.

Responsibilities:

- Respond to incoming calls, voicemails, web-submissions, emails and chat for assistance from clients experiencing technical issues
- Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (ie software, hardware and client specific applications)
- Document client issues in various call tracking systems to manage your queue, provide post resolution follow-up, and identify issue trends communicating them to the team.
- Assist with advanced troubleshooting for special projects as directed
- Pursue, recommend, and implement new methods, processes, and materials/equipment for improvement
- Provide friendly, courteous, and quality IT support to all clients
- Manage all special projects
- Meet or exceed performance goals
- Grow professionally through on-going training, certification programs, and continued learning

Education

- Bachelor's degree or higher in a related technical area or equivalent technical training/experience required. 
- Educational degree/certificate (A+, Network+, MCP, CCENT, CCNA) or equivalent experience in IT

REQUIRED SKILLS

- Knowledge in Microsoft Office 2013/2016/O365 (ie Word, Excel, PowerPoint, Access)
- Knowledge in Microsoft Outlook 2010/2013/2016
- Knowledge in Windows 8.1, and 10 Operating Systems
- Knowledge in Apple Mac operating system
- Knowledge in mobile management including iOS and Android
- Knowledge of Active Directory and user account management
- Exceptional customer troubleshooting support

DESIRED SKILLS

- Experience with Dell and Apple laptops
- PC imaging (Ghost or similar tools) preferred
- Experience in encryption of laptops and PCs
- Experience in troubleshooting and supporting Mobile phones
- Experience with enterprise migrations
- Experience utilizing a ticketing system to track requests
- Experience with Citrix and VPN

Qualifications

Applicants must be eligible to work in the specified location

This company profile was created by AfterCollege and is about Request Technology - Anthony Honquest. This page is not endorsed by or affiliated with Request Technology - Anthony Honquest. For questions regarding company profiles, please email: care@aftercollege.com.