Experience:
No experience
Employment Type:
Intern/Co-op
Posted:
4/21/2019
Job Category:
Legal
Legal Research Intern
(This job is no longer available)
RELX Group | Dayton, OH
loading
loading
School
Major
Grad Date
 
 

Not sure what types of jobs you are interested in?


Explore Jobs
Based on Your Education

Follow This Company
Share

Job Description

Legal Research Intern

Interns will receive extensive training on the Lexis Advance product as well as tools used to support customers. Additionally, interns will receive training on legal research and will ultimately support customers on Lexis Advance with usability and research issues via our Live Support (chat) channel. 1L, 2L, or 3L law students are eligible for the internship.

*

Accountabilities/Qualifications

* Working on law degree
* Typing skills: Excellent typing including speed and accuracy (minimum 40 wpm and 85% accuracy)
* Efficiency:
* Ability to multi-task, managing multiple conversations simultaneously


* Manage customer time/responsiveness


* Appropriate and timely usage of canned messages




* Empathy:
* Understand customer pain points and be able to delight a customer




* Outstanding customer service
* Professional grammar


* Strong attention to detail




* Value Added:
* Create a meaningful connection/conversation with our customers




* Business Acumen:
* Ability to offer additional products or services when applicable




* Confidentiality:
* Keep details of conversations confidential