Experience:
No experience
Employment Type:
Part time
Posted:
1/29/2018
Job Category:
Customer Service
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AUTOMOTIVE SERVICE WRITER
RELIABLE IMPORT SERVICES | Raleigh, North Carolina
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Job Description

$18 - $24 hr salaried plus service writing bonus (M - F 8am - 5:30pm)
Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

A friendly, comfortable work environment
Competitive, performance-based pay
work week M-F 8am - 5:30pm
The most recent technology for diagnosing and servicing customers' vehicles
Stable environment with a well-established company committed to ongoing investments in education, training and equipment

Benefits

Paid vacation
Paid sick leave
Workers' Compensation coverage
401k
Employer contribution to Social Security

Qualifications

Applicants must be eligible to work in the specified location

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