5+ years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Part time
Job Category:
Management II, P& H Services Delivery
(This job is no longer available)
Red Cross | Columbus, OH
Grad Date

Not sure what types of jobs you are interested in?

Explore Jobs
Based on Your Education

Follow This Company

Job Description

Job Description:

Are you interested in both challenging and rewarding career opportunities with the world's largest humanitarian network? By joining the Red Cross, you will touch millions of lives every year and experience the greatness of the human spirit at its best.

Training people how to respond to and prepare for emergencies is a core mission of the American Red Cross. We offer a range of health and safety classes that teach new skills, keep our students knowledgeable, confident and ready to respond in almost any emergency situation. Making a difference in the lives of others is what the American Red Cross does.

We are currently seeking an experienced (minimum 5 years) Manager with strong communication skills and the ability to work virtually. This position will work out of Ohio or Michigan.

Job Summary

The PHSS Service Delivery Manager II is responsible for coordinating the effective delivery of all PHSS programming within assigned territory. This includes the management and fulfillment of community course offerings and contracted, full service training. This position is responsible for supervising and managing the performance of all PHSS service delivery paid and volunteer staff. This position manages and implements the capacity and deployment of the entire product line, quality assurance, resource optimization and adherence to all defined processes.


* Course Management and Training: Manages the fulfillment of all community and full service training. Responsible to ensure the adherence to processes as they relate to course delivery including staffing, logistics and course curriculum standards.
* Supply Chain/Logistics: Manages all supply chain functions for inventory, warehousing and delivery in an assigned area. Responsible to manage partnership locations and contracts for course delivery sites.
* Training: Implements training, staff development and credentialing needs of all instructor resources to ensure provision of quality PHSS services. Provides guidance in the development of all training functions, i.e. recruiting, retaining and managing the instructor network. Ensures high quality training will be delivered and that delivery capacity meets sales demand. . Responsible for instructor adherence to training standards, i.e. hours per class, travel distance, etc.
* Volunteer Engagement: Responsible for ensuring volunteer engagement throughout the assigned territory.
* Quality Assurance: Responsible for applying quality assurance and control programs. Integrates quality improvement activities and measures in overall service provision of instructor resources. Ensures that the provision of PHSS services meets state and local government regulations and complies with American Red Cross policies and processes. Ensures that the proper risk management activities are in place to protect the organizations customers and staff participating in PHSS activities. Responsible for quality assurance and compliance of all internal and external instructors.
* Resource Management: Recommends investments in technology, capital, equipment systems or other assets that will improve the quality of the delivery of PHSS services. Responsible for efficient and effective use of resources, including personnel. Responsible for the management and projections of instructor capacity to meet variable demands of course volumes. Manages the appropriate ratio of full-time, part-time and part-time on call instructors. Ensures the implementation of annual Performance Plus Goals.
* Business Analytics: Analyzes and interprets data from operational reports. Uses reports to make business decisions related to staffing and program delivery that are fiscally responsible and in accordance with organization policies and procedures.
* Communications: Partners with and engages in regular communication with Chapter Leadership and appropriate staff regarding PHSS activities and assists in providing necessary information for philanthropic approaches for PHSS funding and stewardship reports (including United Way). Works with key stakeholders to develop service delivery plans and cost estimates for implementing PHSS activities in the territory.
* Grant Management: Participates in providing information necessary for philanthropic approaches for PHSS funding and stewardship reports to the same (including United Way). Works with key stakeholders to develop service delivery plans and cost estimates for implementing PHSS activities in the territory. Ensures all service delivery objectives for applicable grants are met.
* Personnel Management: Provides supervision to Training Specialist, Training Scheduling Coordinator, Logistic Coordinator and Administrative Coordinator. Minimum of 5 FTEs; typically 11 to 20 direct reports.
* Territory revenue: annual territory revenue greater than $4,000.000

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required.


Education: Bachelor's degree in Education, Business, Marketing, Human Resources/Training, or similar discipline preferred.

Experience: A minimum of 5 year of experience in a quality assurance, logistics or training position. American Red Cross PHSS experience preferred. Work in education or service industry is a plus, but not required.

Management Experience: A minimum 3 years of supervisory management experience.

Skills and Abilities: Work requires professional written and verbal communication and interpersonal skills. Ability to simultaneously manage several projects and motivate teams under tight deadlines. Ability to participate in and facilitate group meetings. Basic computer skills and demonstrated ability to utilize MS Office programs.

Other: Must reside within the managed territory.

Travel: Ability to travel 30 - 50%. Must have reliable transportation for regional travel.


Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.

About Red Cross

Since its founding in 1881 by visionary leader Clara Barton, the American Red Cross has been the nation's premier emergency response organization. As part of a worldwide movement that offers neutral humanitarian care to the victims of war, the American Red Cross distinguishes itself by also aiding victims of devastating natural disasters. Over the years, the organization has expanded its services, always with the aim of preventing and relieving suffering. Today, in addition to domestic disaster relief, the American Red Cross offers compassionate services in five other areas: community services that help the needy; support and comfort for military members and their families; the collection, processing and distribution of lifesaving blood and blood products; educational programs that promote health and safety; and international relief and development programs.