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Sr. Desktop Technologist
Raytheon Company | Richardson, Texas
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Job Description

Raytheon Global Business Services (GBS) has an opening for a Sr. Desktop Technologist.The End-User Services Desktop Technologist reports to the Sr. Manager of End-User Services Deployment & Operations and is responsible for developing solutions, resolving problems, and ensuring standards and security compliance for Windows based devices and management systems. Also manages enterprise problems, serves as a subject matter expert for Windows based systems and their management solutions, and works closely with external suppliers to ensure Raytheon business needs. Additionally, assists service leads in maintaining a high level of digital optimization through automation, analytics, and a deep understanding of relevant technology trends.

Job Description:

·Develop and integrate Windows based technology solutions, including business case development, solution architecture, and execution oversite

·Provides 3rd/4th level escalated technical support for end user computing hardware and software

·Manages enterprise level problems to root cause and develops workarounds and permanent solutions

·Contributes to strategy, roadmap, and continuous improvement of Raytheon’s desktop common operating environment and systems management

·Ensures compliance with standards for common operating environment and drives compliance related initiatives and solutions

·Automates solutions to problems and business requirements

·Participates in IT governance process, including Raytheon’s deployment review board

·Conducts integration testing of hardware, systems, and other software to ensure stability, security, scalability and fit for purpose

Required Skills:

  • Minimum of 6+ years’ experience working with cross-functional teams responsible for delivery and support of IT end-user technologies and a bachelor’s degree or equivalent combination of IT end-user experience and schooling/certification in lieu of degree
  • Deep understanding of Windows operating system, productivity applications and security software and standards
  • Excellent troubleshooting skills
  • Strong data analysis and reporting skills
  • Ability to network and collaborate in a matrixed organization
  • Strong knowledge of systems management, including Microsoft System Center Configuration Manager (SCCM), group policies, Intune, and cloud services
  • Experience with PowerShell, VBScript, or other scripting and automation tools
  • Excellent communication skills. Can tailor communication of complex topics to varied audiences effectively

·This position requires the eligibility to obtain a security clearance except in rare circumstances, only U.S. citizens are eligible for a security clearance

This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization

Desired Skills:

  • Knowledge of application packaging
  • Knowledge of Microsoft deployment toolkit
  • Knowledge of desktop performance characterization/end user experience tools and techniques
  • Experience with outsourced IT suppliers.
  • SQL and database management

Required Education:

  • Bachelor’s degree in engineering, computer science, IT, or related field or equivalent combination of IT end-user experience and schooling/certification in lieu of degree

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.


About Raytheon Company

Raytheon Company is a technology and innovation leader specializing in defense, civil government and cybersecurity markets throughout the world. With a history of innovation spanning 92 years, Raytheon provides state-of-the-art electronics, mission systems integration and other capabilities in the areas of sensing; effects; and command, control, communications and intelligence systems; as well as a broad range of mission support services

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