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MS-Exchange/Sharepoint Administrator
Raytheon Company | San Diego, California
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Job Description

Exchange/Sharepoint Administrator

The Exchange/Sharepoint Administrator is part of the team that is responsible for the technical aspects of Raytheon’s Enterprise Classified Collaboration network mail and Sharepoint services. This role will play an instrumental role in developing the capabilities of the service while working closely with our Service Delivery Manager and Sr. Technical staff to ensure continuity of service.
Key Job Responsibilities:

  • Resolve escalated problems experienced from the service. Investigate root cause for incidents and participate in delivering corrective action. Escalate to Sr. technical staff as required
  • Provides support, (administration, maintenance, monitoring, backup, contingency), for one or more of the messaging and collaboration technologies
  • Identifies and participates in improvement opportunities spanning service delivery, user experience, security, etc.
  • Perform root cause analysis of critical outage and incidents, participates in developing permanent solutions, and coordinate implementation
  • Monitor daily operations to ensure continuity of service
  • Participate in planning system upgrades of the on premise servers
  • Manage and monitor the Exchange and Sharepoint environment
  • Develop solutions to end user issues
  • Support technology evaluations of new features and functions
  • Participate in projects designed to enhance the service
  • Ensure changes, incidents, and new releases to the service are managed to Raytheon expectations
  • Suggest and participate in implementation of new processes as process gaps are defined and service matures
  • Ability to work independently (self-starter)
  • Strong inter-personal and communication skills.
  • Excellent written and oral communication skills, ability to communicate in a non-technical manner
  • Organized, ability to multitask
  • The Analyst is responsible for troubleshooting technical issues reported over the phone, in-person, and via support requests submitted through help desk tickets with the focus of timely quality service to the end users.
  • Strong problem solving and troubleshooting skills
  • Demonstrated success working in a fast-paced, swiftly-changing environment.
  • Knowledge and experience with Application Lifecycle Management
  • Ability to resolve issues remotely via instant messaging, screen shares, telephone and email
  • Ability to create Requirements, Specifications Document’s, and Rough Order of Magnitude Documents.
  • Strong Customer Service Skills
  • Participate in operational reviews and other service meetings as required
  • Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards
  • Serve as an expert to support the education and training of end users, working to increase end user proficiency and adoption of implemented solutions
  • Partner with Communications to ensure a robust and active Self-service tools
  • Participate in 24/7 on call rotation
  • Other duties as assigned

The department has the following expectations of someone in this role:
  • Strong problem solving skills
  • Empathic focus on end user needs
  • Solid understanding of
  • Strong analytical skills; able to assess and solve issues in a high-pressure environment
  • Excellent communication skills. Can tailor communication of technical topics to varied audiences effectively

Basic Qualifications:

  • At least 4 years of experience implementing and managing Exchange & Sharepoint services, to include:
    • Experience in SharePoint 2013 / SharePoint 2016 with configuration, build-out and management
    • Coordinating and collaborating with business application stakeholders and infrastructure teams to ensure successful upgrades, installations or integration activities
    • Powershell scripting skills
    • Experience with Outlook Add-ins
    • Exchange, Outlook, Active Directory and networking

Must be able to obtain and maintain a US DoD Secret clearance (US Citizenship is required).

Preferred Qualifications:
  • Experience with both on premise and O365 exchange/SharePoint deployments
  • Experience building and troubleshooting InfoPath forms and Workflows
  • Experience with O365 GCC-High and/or D-ITAR
  • Experience with Skype for Business administration
  • ITIL certification
  • Experience with enterprise data centers, networking and firewalls
  • Office 365 Directory Synchronization tool (DirSync)
  • Active US DoD Secret clearance is preferred

Required Education:
  • Bachelor’s degree in engineering, computer science, IT, or related field
  • Minimum of 4 years of Exchange Administration experience required
150059BR 150059

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.


About Raytheon Company

Raytheon Company is a technology and innovation leader specializing in defense, civil government and cybersecurity markets throughout the world. With a history of innovation spanning 92 years, Raytheon provides state-of-the-art electronics, mission systems integration and other capabilities in the areas of sensing; effects; and command, control, communications and intelligence systems; as well as a broad range of mission support services

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