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Experience:
Not specified
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Employment Type:
Not Specified
Posted:
10/7/2019
Job Category:
Accountant
Industry:
Aerospace & Aeronautics
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Finance Associate Senior
Raytheon Company | Greenville, Texas
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Job Description

Job Description:

Raytheon Global Business Services in Greenville, TX is looking for a Payroll/Timekeeping Customer Service Associate to join our team. In this NON EXEMPT role the associate will be expected to fulfill assigned tasks in accordance with standard operating procedures. Raytheon Global Business Services is a high volume, fast paced, team oriented, metric driven environment focused on individual and team performance and continuous improvement.

Job Responsibilities include:

  • Answer customer service inquiries via phone and email and provide a high level of customer service, while maintaining professionalism.
  • Effective customer support through reliable, quick and accurate problem resolution
  • Interact and collaborate with Human Resources and Finance to interpret guidelines and policy
  • Maintain process documentation for assigned tasks
  • Compile and analyze financial information for reports and metrics
  • Check for work accuracy and detect and correct errors within current responsibilities
  • Performing calculations, reviews and data entry to support the labor process
  • Understanding labor policies and Federal & State wage and hour laws.
  • Working in a team environment with general supervision; must work well with others


Required Skills:
  • Experience in Payroll or Timekeeping gained in a corporate call center or customer service environment
  • Detail oriented Self-starter with ability to drive change to promote productivity and efficiency
  • Strong skills and ability to provide exceptional customer service in a corporate environment
  • Analytical ability to investigate, diagnose and resolve customer issues
  • Proven and effective problem solving and decision making skills
  • Ability to work effectively in a team environment and reach consensus decisions
  • Ability to work flexible schedule, possibly outside normal business hours
  • Able to multi-task, prioritize and work independently as well as collaborate with teammates for effective workload management and to fulfill customer requirements
  • Proven customer service, verbal and written communication skills
  • Strong PC-based skills; Intermediate skills in MS Word and Excel

Desired Skills:
  • Working knowledge of SAP, PRISM/Apex or PeopleSoft with emphasis within areas of Timekeeping or Payroll
  • Prior Experience working in a call center environment

Required Education :
  • High School Diploma or GED and 4 years of applicable experience


US Citizenship Required:

This position requires access to systems/tools that are restricted to individuals who possess US citizenship

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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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About Raytheon Company

Raytheon Company is a technology and innovation leader specializing in defense, civil government and cybersecurity markets throughout the world. With a history of innovation spanning 92 years, Raytheon provides state-of-the-art electronics, mission systems integration and other capabilities in the areas of sensing; effects; and command, control, communications and intelligence systems; as well as a broad range of mission support services

 
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