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Senior Tech Support Engineer I
Raytheon Company | Fort Wayne, Indiana
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Job Description

We are pursuing top talent to join the Raytheon team and support our vision to be “One global team creating trusted, innovative solutions to make the world a safer place”. Our Reliability Engineers are developing and maintaining the critical capabilities, which arm and defend our warfighters. Working in the Space and Airborne Systems business unit of Raytheon, you can contribute to cutting edge technologies across surface, air, cyber and space domains, supporting precision engagement, missile defense, homeland security, integrated communications, electronic warfare, and intelligence, surveillance, and reconnaissance. In addition to maintaining a strong portfolio of core capabilities, we continue to expand globally and innovate in our growth markets. Opportunities exist to work alongside the best and the brightest engineers and scientists on innovative teams, which are providing the most advanced research and development capabilities to solve the most complex problems.

The Whole Life Engineering (WLE) Department consists of multiple disciplines whose main objective is to influence hardware and software systems throughout their life cycle. This ensures effective operation, reliability, system safety, maintainability and economical ownership by the customer and end user. We have an immediate need for an Engineer to be a member of a team comprised of System Safety Engineers, Reliability Engineers, Logistics and Supportability Engineers.

The candidate will be a detail-oriented self-starter to perform WLE tasks in accordance with established procedures. The candidate will be an integral part of the WLE team as a Reliability Engineer supporting the Electronic Warfare and Integrated Communication Systems family of programs. The individual will conduct the following tasks, as necessary, in order to influence product reliability:

The individual will conduct the following tasks, as necessary:
  • Work in a team of engineers responsible for the execution of reliability tasks
  • Develop technical solutions to complex reliability problems that require the use of ingenuity and creativity with minimal supervision
  • Facilitate and lead failure investigations
  • Facilitate and lead Failure Review Board (FRB) meetings to discuss details of failures and failure trending
  • Failure resolution through active management of FRACA system (Failure data collection/analysis, failure analysis, root cause & corrective action determination, facilitation of corrective action implementation, failure investigation reporting)
  • Represent Raytheon at customer meetings as applicable
  • Internal and external supplier interface to resolve reliability issues
  • Work with other stakeholders to prioritize and drive/lead improvement projects

Required Skills:
  • Minimum of 4 years of related Engineering experience
  • Experience in executing the Root Cause and Corrective Action (RCCA) process that drives consistent methodology in problem resolution.
  • Experience in gathering and analyzing data from a variety of sources
  • Experience in reading and interpreting Engineering drawings, such as assembly drawings, parts lists, wire lists, and schematics, etc.
  • Experience solving technical issues on electronic systems
  • Proficiency with Microsoft Office applications
  • Experience working across multiple organizational levels
  • Ability to obtain DoD Secret Security Clearance
  • U.S. Citizenship status is required, as this position will need a U.S. Security Clearance within 1 year of start date.
  • U.S. Citizenship status is required, as this position will require the ability to access US only data systems.

Desired Skills:
  • Active DOD Secret Clearance
  • Ability to function well in a high pressure multi-tasking environment
  • Ability to apply reliability principles during production and sustainment program phases
  • Experience in failure modes and mechanisms related to the assembly, test and repair of Circuit Card Assemblies (CCAs)
  • Proactive and effective in addressing reliability issues with the program design and production support teams
  • Experience in cross functional team environments, utilizing good technical writing, oral communication, and inter-personal skills to achieve technical objectives
  • Experience working in the DoD customer community (US Army, US Air Force, US Navy, etc.)
  • Familiar with WebRAD, VM, and common PDM.

Required Education:
Bachelor’s Degree NOTE: In lieu of Bachelor's degree, candidate may also possess an Associate's degree with 8 years' related experience OR High school Diploma with 12 years' of related experience.

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.


About Raytheon Company

Raytheon Company is a technology and innovation leader specializing in defense, civil government and cybersecurity markets throughout the world. With a history of innovation spanning 92 years, Raytheon provides state-of-the-art electronics, mission systems integration and other capabilities in the areas of sensing; effects; and command, control, communications and intelligence systems; as well as a broad range of mission support services

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