1-3 years of experience
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Employment Type:
Full time
Job Category:
Aerospace & Aeronautics
Industrial Engineering
(This job is no longer available)
Raytheon Company | Waltham, MA
Grad Date

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Job Description

AVOKE is BBN’s Call Center Analytics product group whose mission is to improve the caller experience and help contact centers meet their operational goals. Our business is based on a unique call recording and analytics system to examine telephone interactions from the caller's perspective, and truly end-to-end, including any transfers to secondary agents. Our customers benefit from caller experience dashboards, analysis tools, and our expert consulting that reveal issues and suggest improvements.
We are seeking a Full Time Annotator to join our Professional Services team, and whose responsibilities include executing short-term/long-term projects, basic analysis, configuration, and supporting our ongoing subscribers. The annotation task involves listening to and transcribing audio recordings. Must have excellent typing skills. No prior annotation experience is required, although candidates should have good computer skills and be able to learn a specialized annotation tool. Prior experience in putting together information for presentations and basic analytical work is a plus.

Required Education and Experience:
• BS/BA 0-2 years of experience

Desired Skills:
• Native or fluent speaker in one or more of the following languages: French, Spanish, Italian, German or Dutch
• Proficiency of Excel spreadsheets and familiarity with script languages (like Perl).
• Strong analytical skills.
• Excellent communication and organizational skills.
• Experience as annotation in call analysis work
• Knowledge in one or more of the following: Speech Communications, Human Factors, User Interface Design, Industrial Engineering/Process Optimization.
• Experience in VUI design or working in a call center. 113480

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.


About Raytheon Company

Raytheon Company is a technology and innovation leader specializing in defense, civil government and cybersecurity markets throughout the world. With a history of innovation spanning 92 years, Raytheon provides state-of-the-art electronics, mission systems integration and other capabilities in the areas of sensing; effects; and command, control, communications and intelligence systems; as well as a broad range of mission support services

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