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Employment Type:
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Intern II
(This job is no longer available)
Rackspace | San Antonio, TX
Grad Date

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Job Description


Analyze and assess service contracts and electronic agreements to ensure compliance with business specifications, company policies, and state/federal regulations. Process contractual agreements using quote-to-cash applications and authenticate the integrity of the revenue cycle. Required to attend periodic meetings in order to service the Sales and Support divisions. Assignments include managing daily workflow and ticket queues in order to meet business deadlines.


* Knowledge of applicable contract laws, pricing policies, and product awareness. Proficient in accounting terminology and transferring service contracts to quote-to-cash applications.
* Skillful in Microsoft Office Suite and Oracle. Shares best practices outside of the immediate department and exhibits FANATICAL Support to internal customers. Excellent follow-through skills using time-management and task prioritization. Exceptional communication, presentation, and organization skills.
* Ability to understand revenue operations and legal aspects to identify revenue risks. Adhere to and ensure the execution of company policies and procedures throughout the revenue cycle. Capable of developing strong interdepartmental and cross-functional working relationships. Aptitude for working in small groups and promoting inclusiveness. Ability to embrace change.


* Maintains queues regularly to process contracts, electronic agreements, and renewals
* Validates specifications listed on contract against configuration details in the inventory system
* Enters new customers, contracts, electronic agreements, and renewals into the billing system
* Communicates daily with Sales and Support teams to rectify outstanding issues/actions
* Assist team with workload overflow


* Operates under moderate supervision, with checkpoints of work in progress. Receives updates on the process and product changes with the ability to create a plan for implementation. Able to work a flexible schedule to meet business needs.


* Highly proficient in working with Microsoft Excel and Word required
* 30+ hours of college credit
* 6 - 12 months of clerical accounting experience

About Rackspace

Rackspace Hosting, Inc. (Rackspace Hosting), incorporated on March 7, 2000, is engaged in the business of hosting and cloud computing. The Company's services are sold to businesses in more than 120 countries. The Company sells a suite of hosting and cloud computing offerings, all backed by Fanatical Support. (Source: 10-K)