1-3 years of experience
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Employment Type:
Full time
Job Category:
Information Services
IT Support Coordinator (36383)
(This job is no longer available)
r2c Group | Portland, OR
Grad Date

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Job Description

At a glance:

This is an entry level Information Technology position providing hands-on assistance with all IT needs across our fast moving organization.

The candidate should have knowledge of commonly-used concepts, practices, and procedures within the technology field. They will mostly rely on instructions and pre-established guidelines to perform the functions of the job, working under immediate supervision.

What does an IT Support Coordinator do at R2C Group?

* Respond to requests for technical support and identify, research and resolve issues.
* Troubleshoot and resolve user tickets to IT helpdesk within established service levels in a timely manner.
* Document all support calls, notes and resolutions in ticketing system.
* Document all changes, configurations added, removed, modified etc. to systems accessed (for others reference / FYI).
* Keep users informed of problem resolution timeline and action plans
* Identify and escalate common problems, including recommendations for resolution.
* Create and maintain best practice processes for PC builds, restores and software distribution.
* Create and manage user profiles.
* Maintain PC inventory database and software license records.
* Ability to quickly determine estimated problem resolution time vs. systems replacement time and make the appropriate determination to get the user back up and running as quickly as possible.

* Build and maintain partnerships with your team all users across the agency.
* Actively participate in Information Technology team meetings.
* Demonstrate a high level of expertise, professionalism and service.
* Represent Information Technology function to all users in a positive and professional manner.
* Special attention and ability to work around executive staff's needs and schedules.
* Perform other tasks, as needed, to meet departmental and company goals and objectives.
* Assist other members of IT Team with projects.

What makes a great IT Support Coordinator at R2C Group?

* Associate's degree in Computer Science or a related field, or equivalent technical training in a computer-related field.
* Minimum of 3 years' experience as a Desktop Engineer/PC Technician.
* Demonstrated commitment to delivering a high level of customer service.
* Demonstrated knowledge of Information Systems processes and procedures.
* Demonstrated knowledge of help desk processes and procedures.
* Must be professional, timely, friendly and easily approachable.
* Strong verbal communication and analytical skills to probe and define user problems.
* Extremely organized, with the ability to work with peers and external departments to coordinate efforts.
* Demonstrated knowledge of a wide variety of hardware and software, including but not limited to:
* Microsoft Operating Systems (Win7, Win8, Win10)
* Macintosh Systems (OSX, Snow Leopard through Mojave)
* Laptop and Desktop hardware issue diagnosis
* PCs, printers, phone systems
* Office applications (Microsoft Office 2013/2016, Office 365, SharePoint)
* Networking principles (Basic Topology, DNS, DHCP, AD functionality etc.)

* Appreciation of R2C Group's Core Values.

Why work at R2C Group?

* We are a national leader in DTC marketing.
* We do a thing we call Transactional Brand Building. That is, we deliver on our clients' brand and sales objectives at the same time, with the same work and the same media plan. We measure our clients' sales results daily - per transaction, so you and your clients can see the tangible results of your work. It's an exhilarating standard to live up to.
* There are about 220 of us, so we're big enough to handle major projects, but small enough that we all know each other.
* We are collaborative. We care about, appreciate, and respect each other. No throwing under buses.
* Transparency. We all know how the company is doing and where we're going, collectively and individually.
* We have a large and diverse roster of clients, and we get our revenue from a variety of sources, so we're built for stability.
* You'll get to work on a variety of accounts, with different team members, so you'll never be bored.
* We are privately held, so we answer only to our clients and to each other.

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About r2c Group

R2C Group helped to create this new world of advertising, and approached it with two perspectives: art and science. Our creative team creates the "art"- producing modular content that can be used cross-platform to inspire consumers to buy while building your brand for long-term profits. Our unique structure and philosophy allows us to react faster and "put more on the screen."