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Experience:
No experience
Employment Type:
Full time
Posted:
9/29/2015
Job Category:
Customer Service
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Retail Sales Representative / Agent(e) au centre d'expédition
Purolator | North Bay Vlg, Florida
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Job Description

Casual Retail Position                                                                                                       

Location:  North Bay

Hours of Work:  CASUAL

General

  • SRR, Retail operation, DSR, CICO

 

Customer Service Orientation:

  • Serving our customers in the most efficient and courteous manner on the telephone and in person
  • Up-selling and cross selling Corporate Products and Services
  • Handling customer complaints and inquiries

 

Problem Solving:

  • Working to resolve problem shipments
  • Working to resolve equipment and technology challenges
  • Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service

 

Relationship Building:

  • Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
  • Building a positive relationship with customers
  • Building a positive relationship with key contacts - Vendors, building tenants, etc.

 

Technology:

  • Assisting customers with shipping details and account challenges
  • Loading, scanning, logging and calling resolution freight
  • Cash reconciliation including deposits, key control

 

Communication:

  • Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
  • Listening to customers and key partners
  • Communicating to customers and key partners in a positive manner

 

Personal Responsibility and Accountability:

-         Compliance to all Corporate Polices and Procedures (including uniforms)

  • Adhering to all Safety Standards
  • Being on time/attendance
  • Living the Purolator Values
  • Representing the Purolator Values to Customers and key partners

      and, other duties as assigned by management

  • FMR data entry
  • Data entry of all delivery sheet failed in reports
  • Call center interaction and service reports
  • Downloading scanners through the cradles
  • Comparing summary reports and quality reports
  • Assisting drivers
  • Scanner control maintenance
  • Hundred percent check-in procedure
  • FMR data entry
  • Data entry of all delivery sheet failed in reports
  • Call center interaction and service reports
  • Downloading scanners through the cradles
  • Comparing summary reports and quality reports
  • Assisting drivers
  • Scanner control maintenance
  • Hundred percent check-in procedure
  • Other duties as assigned

Key Areas of Focus/ Principaux domaines d'intérêt

Customer service orientation

Ability to problem solve

Excellent in relationship building

Experience and adaptation to using technology

Excellent communication skills

Takes personal responsibility and accountability for actions and situations

 

  • 3-12 Months Customer Service Experience preferred
  • 3-12 Months Retail Experience preferred
  • 3-12 Months using technology/ POS system Experience preferred
  • Ability to lift 70lbs./stand for 3 hour intervals
  • Professional communication skills: oral communication (telephone and in person);
  • Written communication; and listening skills
  • Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail
  • Experience working in a team environment and independently an asset

Experience working in an environment with safety standards an asset

  • Other duties as required

 

  • Excellent written and verbal communication skills
  • Excellent organizational skills - ability to prioritize work and meet tight deadlines
  • Knowledge of scanners (breaking down)
  • PC trucksite system
  • Able to adapt well to change

 

This company profile was created by AfterCollege and is about Purolator. This page is not endorsed by or affiliated with Purolator. For questions regarding company profiles, please email: care@aftercollege.com.