1-3 years of experience
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Employment Type:
Part time
Job Category:
Part Time Technician Audio Visual - Four Seasons Hotel...
(This job is no longer available)
Grad Date

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Job Description

Job Location: Four Seasons Hotel Atlanta

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

* Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

* Strives to exceed the expectations and needs of internal and external customers.
* Maintains a positive relationship with all clients through effective communication.
* Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
* Monitors events and checks in on customers throughout the day.
* Understands and fosters the hotel/client relationship.

Technical Ability

* Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
* Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

* Understands company processes, follows procedures and completes systems entry and paperwork accurately.
* Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
* Increases revenue by utilizing floor up-selling techniques.
* Works with clients to finalize invoices.
* Completes order entries in Navigator, as needed.

Job Qualifications

* High School Diploma required. Associate's degree is preferred.
* Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @PSAV/HR/Global Learning).
* 1 year of customer service or hospitality experience is preferred.
* 1 year of audio visual experience or equivalent in educational environment is preferred.
* A valid driver's license is required for team members that may operate Company vehicles.
* Additional DOT requirement may need to be met if applicable.


* Ownership
* Hospitality
* Professionalism
* Responsiveness
* Safety Conscious
* Action Oriented
* Tech Savvy
* Ensures Accountability