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Employment Type:
Job Category:
Information Services
IT Intern
(This job is no longer available)
Providence | Baton Rouge, LA
Grad Date

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Job Description

Providence, a multidiscipline engineering and environmental consulting firm with corporate headquarters in Baton Rouge and offices in Austin, Houston, and Houma is seeking a customer service-oriented IT Intern to provide first level technical support to our employees. The IT Intern will assist in solving basic technical problems and provide support for all offices. An organized, detail-oriented, self-motivated candidate is highly sought after. Customer service and problem-solving skills are essential. We are searching for an IT Intern with a passion for technology, collaboration, and creative problem-solving skills that will become part of our team. The IT intern will actively contribute to meaningful projects and work closely with many departments.


* Provide first level contact and relay progress details to customer regarding their tickets
* Assist with troubleshooting issues and provide technical support to our employees
* Properly escalate unresolved ticket requests to the next level of support when necessary
* Follow up with customers, provide feedback, and process tickets to resolution
* Ensure proper tracking, documentation, and closure of tickets
* Assist with installation, configuration, and maintenance of desktop/laptop/tablet computer systems.

How we can help you grow in Information Technology

* We can assist with the opportunity to gain hands-on experience in an IT position
* We provide the chance to learn and train with knowledgeable professionals
* There is opportunity to attend networking events when schedules allow
* You will have the ability to grow and nurture professional relationships
* We provide a flexible schedule for students


* Preference given to Computer Science, Information Technology, or Management Information Systems majors
* Minimum GPA of 3.0
* Familiar with Microsoft Office Suite
* Strong verbal and written communication skills
* Strong work ethic and attention to detail
* Customer service oriented with strong client-facing communication skills
* Must have a valid driver's license and clean driving record
* Help desk experience is preferred, but not required to apply for this position
* A+ Certification preferred, but willingness to study and acquire certification is acceptable

About Providence

PHC, Inc. (PHC) is a national healthcare company, which, through wholly owned subsidiaries, provides psychiatric services to individuals who have behavioral health disorders, including alcohol and drug dependency and to individuals in the gaming and transportation industries. Its subsidiaries operate substance abuse treatment facilities in Utah and Virginia, four outpatient psychiatric facilities in Michigan, three outpatient psychiatric facilities in Nevada, and three inpatient psychiatric facilities, two in Michigan and one in Nevada. PHC provides management, administrative and help line services through contracts with railroads, a call center contract with Wayne County, Michigan and a smoking cessation contract with a major government contractor. Through another subsidiary, at three sites, it conducts studies on the effects of various pharmaceuticals, including psychiatric pharmaceuticals, on a controlled population through contracts with the manufacturers of these pharmaceuticals. (Source: 10-K)