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Customer Experience Program Manager
Prologis | San Francisco, California
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Job Description

Prologis is the leading owner, operator and developer of industrial logistics real estate across the Americas, Europe and Asia. We create value by developing and managing a world-class portfolio of high-quality logistics and distribution facilities, serving customers and investors as an integral part of the global supply chain.

Reporting to the VP Global Customer Experience, we are currently seeking a Customer Experince Program Manager in our Marketing department in our Denver or San Francisco office.   Your work will enable Prologis to meaningfully engage customers across the full customer journey, defining and delivering unique and compelling brand experiences. You will concept, initiate, plan and execute CX projects designed to elevate and differentiate the Prologis customer experience. We are a lean team, so your work will range from big thinking to digging into the details. You’ll always be advocating for the customer, examining every interaction and touch-point so you can execute improved, sustainable and standardized experiences.



  • Envision, define and deliver customer experiences, working cross-functionally and with all levels to advocate and drive from concept to pilot to in-market execution
  • In conjunction with VP of CX, prioritize all customer-focused initiatives, balancing overall company goals, the CX strategic roadmap and stakeholder expectations
  • Conduct research, data analysis, interviews, etc. to support and develop CX strategies broadly and at the individual project level
  • Identify risk and effort, developing budgets and schedules for review and approval
  • Effectively convey your ideas through clear communication, whether in team discussions, executive presentations, documents or spreadsheets to garner support/approvals for project, strategies and more
  • Execute projects working independently with minimal support
  • Manage contractors or agencies for relevant activities, including but not limited to UI/UX, design, content creation and development
  • Develop and maintain documentation/artifacts necessary for the initiatives, including requirements, strategies, plans, timelines, budgets, information architecture and more
  • Define measurement strategies and tactics, then measure the effectiveness of individual projects and the overall initiative using techniques that include but are not limited to, data-mining, response rates, VOC, etc.; review regularly with Senior Leadership


Required Skills

  • Bachelor or Master’s degree in Human Factors in Information Design, Human Centered Design, Marketing, Business, or related field
  • 7-years relevant experience in customer experience, business strategy, or marketing
  • Demonstrated strategic thinking
  • Self- directed and motivated, able to work independently or as part of a team
  • Ability to navigate a complex and global organization to get the answers you need through perseverance and personal initiative, drive and conviction
  • Critical thinker with proven analytical skills and the ability to translate research/data into actionable plans
  • Exceptional written and verbal communication skills; ability to convey information clearly and simply through all mediums and to all levels
  • Strong organizational and implementation skills and ability to prioritize and triage
  • Ability to be proactive, positive and tenacious and work across the business to identify and drive required change
  • Able to manage diverse initiatives and projects of varying lengths and scope



Prologis offers a competitive salary, a comprehensive selection of benefit options, including 401(k) with company match.

All job offers are contingent upon successful completion of drug screen and background verification.

Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law.

If you feel you need a reasonable accommodation while seeking employment, please call 303-567-5232. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

About Prologis

ProLogis is a self-administered and self-managed real estate investment trust (REIT) that operates a global network of real estate properties, primarily industrial distribution properties. The Company's business is organized into three business segments: property operations, investment management and development or CDFS business. Its property operations segment represents the direct long-term ownership of distribution and retail properties. Its investment management segment represents the long-term investment management of property funds and the properties they own. The CDFS business segment primarily encompasses the Company's development or acquisition of real estate properties that are subsequently contributed to a property fund, in which the Company has an ownership interest and act as manager, or sold to third parties. (Source: 10-K)

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