Experience:
No experience
Employment Type:
Full time
Posted:
9/19/2019
Job Category:
Other
Tracking Specialist WFM
(This job is no longer available)
Progrexion | Rexburg, ID
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Job Description

Overview

The Workforce Management Tracking (WFM) Specialist will be responsible for working as a team member of WFM Tracking Specialists and assisting with data entry, answering the attendance line, and offering real time VTO.

This position will be located in Rexburg, Idaho.

Work Hours

* Full Time Position - Schedule: Monday - Friday 2:00 p.m. to 10:00 p.m.
* $8.00 per hour

Responsibilities

* Entry level Workforce Management position - including data entry, answering the Attendance Line, and monitoring available agents for VTO
* Working on a team of tracking specialists and providing support and assistance in their duties
* Communicate with Sales Coaches, and Operations Managers concerning their agents' attendance, and clarification of WFM policies and procedures
* Use Verint as a primary source for monitoring agent adherence, and entering Late's, Leave Earlies, and Flexes
* Double check MyHR and Verint to make sure job titles are accurate, and effective dates are correct

Qualifications

* 3 or more months call center experience preferred
* Must have been in current position for 6 of more months and not be on any performance plans
* Strong analytical ability
* Excellent PC skills to include Outlook, and Excel
* Excellent written communication skills

About Progrexion

Progrexion is a premier marketing and research company.