1-3 years of experience
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Employment Type:
Full time
Job Category:
Information Services
Help Team Specialist I
(This job is no longer available)
Proforma | Independence, OH
Grad Date

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Job Description

Job Description:

Proforma is seeking a Help Team Specialist to support our Support Center staff Members, our Owner Network and any of their Business Associates (CSR, Customers and/or Vendors). This candidate will perform such tasks as PC configuration and troubleshooting; in-house and webinar training and education on our proprietary software system; as well as respond to incoming inquiries via phone, voicemail and email.

General Requirements:

Candidate must have a High School Diploma and a 2+ years of continuing education preferred.

Other qualifications:

Must have good communication and problem-solving skills; excellent verbal and listening skills with a pleasant speaking voice; must possess a professional image/manner and have the ability to maintain patience when dealing with user complaints and system problems; must be detail oriented and organized. Must be available to staff the Help Desk between the hours of 7:30am- 8:00pm Monday-Friday. Overtime on an on-call basis.

Computer Requirements:

Basic to intermediate computer knowledge in Personal Computer configuration and troubleshooting; working knowledge of Windows Operating System and Microsoft Office Suite.

Experience needed:

2-3 years experience working in a customer service environment assisting users operating a Personal Computer.


Applicants must be eligible to work in the specified location

About Proforma

With over 30 years of experience, Proforma remains clearly focused on providing solutions to North American businesses for their graphic communications needs. A leading provider of promotional products, printing services, business documents, and eCommerce solutions, Proforma has received numerous awards and is recognized as one of the top five largest companies in its industry. Proforma serves over 50,000 clients through more than 650 member offices in North America. The Proforma Worldwide Support Center is located in Cleveland, Ohio.