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Operations Analyst II
PrivateBancorp, Inc. | Chicago, Illinois
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Job Description


CIBC provides tailored commercial, wealth management, personal, and small business financial solutions in the United States through 46 offices in 18 states, as well as cross-border banking services to clients with North American operations. Learn more at cibc.com/US.

CIBC is a Toronto-based, global financial institution with a 150 year history, serving 11 million personal and business clients. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders.

CIBC delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance - so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.

Every year, CIBC is recognized for its business success, community commitment and employee initiatives. We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.

CIBC Bank USA is an Equal Opportunity Employer M/F/Disability/Veteran


The position resides in the Card Services Operations area of the bank and is focused on client servicing responsibilities. The position requires performing daily card processing tasks including Regulation E dispute processing, collaborating and communicating effectively with internal partners such as Bankers and Client Contact Center, escalating issues appropriately, troubleshooting and solving for difficult situations, developing and adhering to processes and procedures, seeking process improvement opportunities and operating in a controlled manner. The position may also include performing data and analytical functions, engaging in project management initiatives, and testing of new systems or processes. Cross training of ACH processing responsibilities may also be included in this role.

* Responsible for the daily end to end support of the banks debit and ATM card product from an operational control perspective while operating in compliance within bank operating rules and guidelines.
* Ability to successfully manage transactional workflow while providing exceptional service to internal clients.
* Update and maintain departmental metrics and review for activity trends related to work flow volumes
* Work directly with Services management to make recommendations related to operational efficiencies and insuring that current policies and procedures are in line with regulatory and bank requirements.
* Perform user acceptance testing related to product updates, system conversions and enhancements.


* Ability to multi-task, prioritize and organize according to volume and other departmental assignments
* Strong knowledge of Regulation E Dispute processing preferred
* Microsoft Office - advanced Excel, Word, Outlook
* Requires effective oral and written communication skills
* College degree desired but not required
* Minimum banking or operations experience of 5 years or more required
* FIS Cardbase system or equivelent experience desired

About PrivateBancorp, Inc.

PrivateBancorp, Inc. (PrivateBancorp) is a bank holding company. PrivateBancorp, through its PrivateBank subsidiaries (the Bank), provides business and personal financial services to middle-market commercial and commercial real estate companies, as well as business owners, executives, entrepreneurs and wealthy families. The Banks offers a suite of credit and non-credit solutions, including lending, treasury management, investment products, capital markets products and wealth management and trust services. The clients also have access to mortgage loans offered through The PrivateBank Mortgage Company, a subsidiary of PrivateBancorp. In December 2008, the Company completed the acquisition of Midwest Financial Services, Inc (MFS). (Source: 10-K)

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