5+ years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Part time
Job Category:
Customer Service
ESOP Client Service Manager - #222566
(This job is no longer available)
Principal Financial Group | Los Angeles, CA
Grad Date

Not sure what types of jobs you are interested in?

Explore Jobs
Based on Your Education

Follow This Company

Job Description

Job Area: All Other

Business Area: Pension

Location: WI - Appleton;AZ;CO;FL;GA;IL;IN;IA;KY;NE;TX;MN

Career Category: Experienced Professional

Full/Part Time: Full-Time

Regular/Temporary: Regular

Date Posted: 2019-01-25

Our company.

Principal helps people around the world to build, protect and advance their financial well-being with our retirement, insurance and asset management expertise. With innovative ideas and real-life solutions, we make financial progress possible.

Be a part of something bigger…

Do you want a career where you can make a real difference? At Principal®, you can.

We work with a greater purpose in mind-to give people the financial tools and confidence to live their best lives. And we take that to heart not only for our clients but also extend that to our employees. We're proud of consistently receiving several recognitions as a top workplace for employees. In fact, Principal made the cut in Forbes' first-ever list of "America's Best Employers!"

By choosing to work at Principal, you'll be a part of making a difference in the lives of customers and in communities. And you can make a difference in your own life by joining a company that cares about its employees as much as it cares about its customers. From career development to comprehensive benefits to our vibrant, diverse work environment, you'll find plenty of opportunities to enrich your personal and professional life.

And, if you have 2 minutes, you'll want to watch this video about our company:


Principal is seeking ESOP Client Service Managers to join our Employee Stock Ownership Plan (ESOP) administration team. Our ESOP Administration team is headquartered in Appleton, WI with offices throughout the US.

In this role, you will be responsible for establishing and maintaining effective relationships with Retirement plan clients, to ensure growth in retirement savings, and profitability for all stakeholders. Partner with retirement plan service representatives and marketers to enhance relationships between customers and the Company. Independently deliver accurate and timely retirement plan administrative and marketing services.

Additional responsibilities may include:

* Communicate effectively with internal and external customers. Identify customer's expectations and develop a strong working relationship. Conduct meetings with customers, Retirement plan service representatives, marketers, CPAs, and attorneys, and present a high degree of professionalism while representing the company.
* Market company products and services supporting multiple product lines. Build and retain customer relationships and assets. Maintain/exceed profitability goals by focusing marketing efforts and allocation of resources on the most profitable customers. Consulting clients and advisors on best practice solutions that our systems and processes are designed to efficiently deliver.
* Anticipate, quickly recognize, and research unusual or complex situations independently. Use creativity, problem solving skills, and in-depth product knowledge for successfully arriving at solutions for retaining clients at risk and resolving complex client issues including client issues. Negotiate and implement solutions to meet both customer's and business unit goals. Provide prompt information and feedback to customers and management. Thoroughly document key decisions as they relate to plan and contract decisions.
* Manage Retirement plan services (e.g. reports, compliance, benefit payments) for assigned customers. Anticipate customer needs and assist them with complex plan administration including education and consulting on plan design, compliance, and contract and plan member services, recognizing the effects on customer retirement objectives.
* Be knowledgeable about our investment options, results, and philosophy, and share this knowledge with customers to promote understanding.
* Assist with the training and mentoring of personnel on Retirement services. Serve as a role model for team by endorsing RIS department philosophies. Serve as a subject matter expert for high level retirement topics.
* Perform other job-related duties and special projects as required.


Skills required:

* Bachelor's degree or equivalent of 8 years' experience
* 4+ years related experience.

Successful candidates will have the following:

* Requires strong written and verbal communication, interpersonal, basic math, organizational, reading comprehension, interpretation, negotiation, analytical, and problem-solving skills.
* Some overnight travel may be required to conduct customer meetings independently.
* Requires extensive knowledge and understanding of plan and contract documents, manuals, procedures, and company products and services.
* Requires advanced business unit knowledge and technical skills, including knowledge of all products, regulations, and laws.
* Must have ability to balance working independently with working in a team environment.
* Must possess a basic understanding of accounting and recordkeeping systems and PC applications.
* Must be able to coordinate a large volume of customer activities.

Job Level

Willing to consider applicants at multiple levels based on experience.


Our ESOP Administration team is headquartered in Appleton, WI, with offices throughout the U.S. We are open to various locations.

Additional Information

Benefits designed with you in mind.

Because each employee is unique, our benefit packages give you lots of choices. We offer comprehensive benefits that helps contribute to the healthy, fulfilling life and gratifying work experience you deserve, at an affordable cost. Click here to see just a few benefits you'll receive once you join our team.

Not an exact match for this role?

We've got a lot of opportunities, so check out some of the others. And creating an email alert on our career site will help you keep you connected and informed of opportunities you're interested in with a just a few clicks!

Work Authorization/Sponsorship

At this time, we're not able to consider candidates who would need sponsorship now or in the future or those needing work authorization for this role. (This includes students on F1-OPT, F1-CPT, J-1, etc.) However, we'd hope you continue to keep us in mind for other potential opportunities in the future.

Principal is an Affirmative Action and Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to of age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.

Investment Code of Ethics

For positions with Principal Global Investors, you will be required to comply with a Code of Ethics which covers a number of obligations related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

About Principal Financial Group

Principal Financial Group, Inc. (PFG) is a provider of retirement savings, investment and insurance products and services. The Company's United States and international operations is engaged on the asset accumulation and asset management. In addition, the Company is also engaged in providing a range of individual and group life insurance, group health insurance, individual and group disability insurance and group dental and vision insurance. The Company operates in four business segments: U.S. Asset Accumulation, Global Asset Management, International Asset Management and Accumulation, and Life and Health Insurance. (Source: 10-K)