5+ years of experience
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Employment Type:
Full time
Job Category:
Information Services
Network Analyst - System Operations
(This job is no longer available)
Grad Date

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Job Description

This position is responsible for supporting, configuration, installation, maintenance, and upgrade of networking systems consisting of Routers, Switches, Firewalls, and intrusion detection and prevention devices. The engineer will act as a liaison with vendors and other third-party providers.

Essential Duties and Responsibilities:

  • Performs support, implementation, and maintenance tasks on systems.
  • Responsible for the on-going assessment and upgrade of systems.
  • Collects and analyzes system statistics and provide recommendations as needed.
  • Researches, evaluates, and recommends hardware and software.
  • Provides support to user management and provisioning platforms and processes.
  • Assists with creation of logical and physical designs of new environments.
  • Serves as troubleshooter on network problems.
  • Develops relationships with vendors and investigates sources of equipment and services.
  • Reviews contracts and maintains close contact with existing vendors of equipment and services.
  • May evaluate vendor cost and quality of equipment and services.
  • Coordinates with vendors on the installation of hardware and software and training where applicable.
  • Makes recommendations to management on desirable additions and developments.
  • Proactively assess potential items of risk and vulnerability in the network and systems
  • Provides technical support to the escalation group.
  • Performs configuration, debugging and support for multiple infrastructure platforms.
  • Performs root cause analysis for service interruption recovery.
  • Works with other technical staff members, sharing information and collaborating on all applicable projects and/or escalated issues and resolution.
  • Combines experience and knowledge to assess issues, research and evaluates options, and provide solid solutions.
  • Stay abreast of the latest technology trends.
  • May travel to customer sites to provide additional support and troubleshooting.
  • Must participate in on-call service schedule and respond to customer technical problems as required.
  • Other duties as assigned.

Minimum Qualifications (Education, Experience, Skills and abilities)

  • Bachelor's degree in information systems, computer science, and computer engineering or equivalent job related experience.
  • Must possess a minimum of 4 years of experience in the following subject areas: Wide Area Network topologies such as MPLS, IP/VPN, VPN Tunnels, Cisco Routers, Switches and Firewalls.
  • Previous experience managing network operating systems, troubleshooting hardware and software issues.
  • Advanced Computer Networking Skills consisting of: 

    • Knowledge of protocols, security, capacity management concepts and performance tuning.
    • Experience with system maintenance including security, load monitoring, and backup.
    • Knowledge of network terminology and standards of deployment.
    • Experience troubleshooting network clients and Servers.
    • Experienced in the evaluation, design and implementation of network clients and Servers in a Wide Area Network and Local area Network installation.
    • Understanding of data center operations and procedures.
    • The ability to work quickly and accurately in a shared community environment.
    • Experience with process improvement methodologies.

  • Skilled at analysing complex functions, procedures, and problems to find creative, logical, solutions.
  • Strong knowledge of computer hardware and network operating systems and expertise troubleshooting hardware and software issues in a variety of software environments.
  • Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex computer related problems
  • Relevant and demonstrable technical support experience in a software environment
  • Self-directed, able to prioritize and effectively handle multiple projects at a time under high-pressure and challenging situations.
  • Excellent organizational, time management, written and verbal communication skills.

Technical Certifications

  • Current certifications in the following: A+, Net+, Security+, Cisco Certified Entry Networking Technician (CCENT) strongly preferred.


Applicants must be eligible to work in the specified location

About Prime Care Technologies

PCT is one the leading providers of IT managed hosting services to Fortune 1000, health care companies, and the public sector in the country. Our business partners can leverage our strengths and resources to take advantage of the increasing demands for a reliable IT infrastructure and proven best practices to promote their products and services. Become a part of a dynamically growing revolution in profitable IT services. As a PCT partner, you are affiliated with a company that's developed a solid reputation as an excellent customer service organization. You can leverage this reputation as a powerful tool to differentiate and grow your business. Together, we can explore strategic partnering and teaming opportunities. Because we understand your business and your customers, we can help you promote and implement solutions to meet your customers' and prospects' needs.