3-5 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Customer Account Representative-Entry Level Bachelor's...
PrideStaff | San Ramon, California
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Job Description

College Graduates needed for Customer Account Representative position in San Ramon!

Begin your career with a Fortune 500 organization that has a nation-wide reputation for positive customer service.

Employees receive a full benefit package including pension, stock options, 401K with matching, and education reimbursement.

They offer great opportunity for growth, and encourage progression within their organization. In fact, there is an excelled program for rapid progression within the organization for those who qualify.

As an industry leader, they take pride in their team environment focused on engaged and eager professionals. Our client offers a strong sense of community, with focus on personal interests such as sponsored sports teams, book clubs, and support for charitable efforts.

Job Duties

* Auto-Dialer Collections - make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)
* Identify root cause of customer delinquency and generate effective solutions for Company and customer
* Conduct minimal skip tracing necessary to prepare account for next level of collections
* Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
* Become a productive member of the department (meet quantitative objectives)
* Maintain enthusiastic and positive attitude
* Attendance - being here on time ready to work at the start of the shift

Desired Soft-Skills

* Excellent verbal communication skills (easy to understand)
* Able to multi-task (ability to talk and type simultaneously is a must)
* Customer service oriented
* Self-starters
* Eager to learn
* Bilingual (Spanish) a plus
* College Degree (4 Year) is required

About PrideStaff

The PrideStaff Rancho Cucamonga office is a franchise office of a national corporation with offices throughout the US. Serving the Inland Empire, we specialize specifically in providing qualified candidates to all types of office, warehouse/distribution and manufacturing companies. Typical office staffing would include Receptionists, Administrative Assistants, BOL/Document Clerks, Accounting (A/R - A/P), Payroll, Data Entry, Customer Service, Inside Sales, Marketing and all other general office positions. We can also help with those tough to fill management positions. In Manufacturing we specialize in General Labor, all Machine Operators, CNC Programmer/Operators, General Machinist, Receiving, Assemblers and Packers. This also would include all office support staff as mentioned above. Warehouse/Distribution positions would include General Labor, Labelers, Forklift Drivers, Picker Packers, Loaders/Unloaders, Shipping & Receiving, Inventory Control and Traffic Coordinators. Again, this would also include all office support staff positions. We offer the strength of a national corporation, but with the personal touch and dedication of a family owned business. Our owner, Dale Fetterleigh has over 30 years of hands on manufacturing experience in the plastics and steel OEM industries. He has utilized supplemental staffing throughout his career. Because of this experience and understanding of operations, our office can truly relate to management and owners specific needs to recruit, screen and offer the best qualified candidates. We are active in our personal and business community and we are proud members of the following professional organizations: DMA - Distribution Management Association of Southern California SHRM - Society of Human Resource Management BNI - Business Network International Ontario Chamber of Commerce - Ambassador & Member Business Development Unit Rancho Cucamonga Chamber of Commerce - Ambassador Upland Chamber of Commerce Better Business Bureau We look forward to proving ourselves to you and becoming your trusted staffing partner. Visit us on the Web at www.pridestaff.com or call us today at 909-948-0500 and have the help you need tomorrow!!

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