1-3 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Job Category:
Health Care Provider
Offcie Coordinator-AMB, Infusion, St Francis Hospital
(This job is no longer available)
Presence Health | Evanston, IL
Grad Date

Not sure what types of jobs you are interested in?

Explore Jobs
Based on Your Education

Follow This Company

Job Description

Requisition ID: 35492

Location: Presence St Francis Hosp

Location Address:
355 Ridge Avenue, Evanston, IL  60202 United States (US)


Daily Hours: 8
Standard Hours: 0
Employment Status: PRN / Registry 
Employment Type: Regular 
Shift: Day




Under general supervision and acting on own initiative, performs diverse secretarial and administrative duties within the department. Assignments may involve work of a confidential nature and require knowledge of the practices and procedures of the function specific to multiple departments and disciplines.




  1. Receives, assists, and directs visitors, patients and telephone calls. Responds to or directs inquiries concerning the department’s operation and related matters.  Accurately relays all messages to appropriate personnel and providers in a timely manner. Prioritizes requests that providers need to address immediately.


  2. Schedules appointments, screens referrals, and oversees patient appointment scheduling activities.  Prioritizes patients to be treated or canceled in event of provider staffing limitations or demand to assure maximal productivity of professional staff, timely access to services and quality patient care. 


  3. Registers accounts and independently verifies billing information and pre-authorization status. Works directly with internal departments and external agencies to facilitate timely and effective authorization, billing and collection processes.  Seeks assistance from financial counselors when needed to maintain patient flow while resolving financial issues.


  4. Requests payments for self-pay patients; collects co-payments and issues cash receipts when appropriate.   Performs insurance verification and pre-certification, handles billing complaints and discrepancies and refers to manager when necessary. Enters charges and credits into billing system when appropriate. Maintains thorough knowledge of payer practices and services as a subject matter expert for insurance requirements.



  1. Assembles patient charts, processes Medical Record storage and release, and works with Medical Records on department issues. Establishes and maintains departmental record keeping and filing systems.  Classifies, sorts and files correspondence, patient records, reference materials and the like.  Retrieves and assembles specific data from files.


  2. Recommends, develops, and implements improvements in clerical processes that enhance operations.


  3. Attends and participates in departmental staff meetings. Reads and reviews e-mail, departmental meeting notes when not in attendance.


  1. Maintains established policies, procedures, directives, quality assurance, safety, environmental and infection prevention standards appropriate to the position.


  1. Acts as a liaison between patients, clinical care team and providers, Identifies bottlenecks in throughput and escalates to immediate supervisor or designee to resolve.


    This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.  Other duties may be assigned.




    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    Education and/or Experience                                                              

    High School diploma or equivalent required. Minimum one year of customer service experience required. Other department specific experience may be required.


    Business, management, computer or related education and bi-lingual preferred.


    Computer Skills                                                          

    Proficiency in Windows-style applications required.


    Department specific software knowledge preferred. 


    Certificates, Licenses, Registrations

    None Required




Business Unit: Presence St Francis Hospital


<span style="color: rgb(103, 103, 103); font-family: "Arial","sans-serif";">EOE of Minorities/Females/Vets/Disability

About Presence Health

HealthPresence has been developing quality, custom-designed medical websites since 1995, longer than any other medical website development company! And unlike those other companies, we don't crank out "cookie cutter" websites using templates. Every one of our sites is designed by a human artist specifically for that client.