Experience:
No experience
Employment Type:
Full time
Posted:
6/9/2017
Job Category:
Nursing
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Unit Secretary/Patient Care Technician -Emergency Services -Presence Mercy Medical Center - Aur
Presence Health | Aurora, Illinois
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Job Description

Requisition ID: 34973

Location: Presence Mercy Medical Center

Location Address:
1315 North Highland, Aurora, IL  60506 United States (US)

 

Daily Hours: 12
Standard Hours: 0
Employment Status: PRN / Registry 
Employment Type: Regular 
Shift: Rotating
FLSA: N

 

SUMMARY

The Unit Secretary/Patient Care Technician performs clerical support and patient service functions for the patient care unit. Performs environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting issues for defined patient care area. Assists in the care of patients as appropriate to meet the needs of the clinical area, unit and/or department, and according to established policies and procedures.  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Greets and directs guests, patients, and staff to appropriate location.  Answers phones and patient call systems, directs patient calls and takes/delivers messages to the appropriate individual.  Acts as the communication liaison with all other hospital departments to maintain and enhance patient throughput and departmental efficiency, conducive to patient care.

     

  2. Identifies the need for service recovery by responding to complaints using the service recovery model, according to the Service Excellence policy.  Notifies Charge Nurse (CN), Business Manager, Assistant Patient Care Manager (APCM), or Patient Care Manager (PCM) as appropriate, to initiate resolution.

     

  3. Initiates related forms, requisitions, charge slips, and communication necessary to implement entered physician and provider orders and to ensure efficient operations by monitoring the Process Desktop, in parallel with the Registered Nurse (RN), for order completion/execution and by notifying RN if further action is needed.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Education and/or Experience                                                              

High school diploma or GED required.

 

Computer Skills                                                          

Knowledge of Microsoft Office software.

 

Certificates, Licenses, Registrations

Must complete Crisis Prevention/Intervention (CPI) Training within six months of hire.

 

 

Business Unit: Presence Mercy Medical Center

COMPANY OVERVIEW:

EOE of Minorities/Females/Vets/Disability

About Presence Health

HealthPresence has been developing quality, custom-designed medical websites since 1995, longer than any other medical website development company! And unlike those other companies, we don't crank out "cookie cutter" websites using templates. Every one of our sites is designed by a human artist specifically for that client.

This company profile was created by AfterCollege and is about Presence Health. This page is not endorsed by or affiliated with Presence Health. For questions regarding company profiles, please email: care@aftercollege.com.