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Employment Type:
Full time
Posted:
4/27/2020
Job Category:
Customer Service
Industry:
Other
Position(s) Available:
1
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Technical Program Manager
PNM RESOURCES | Albuquerque, New Mexico
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Job Description

PNM Resources



Job ID: 6086789
Date: 04/24/2020
Location: PNM, Albuquerque, NM
Full/Part Time: Full-Time
Regular/Temporary Regular

POSTING DEADLINE
Applications must be submitted by midnight, May 7, 2020

DEPARTMENT
Department: Customer Interconnection

PREFERENCES
The Customer Interconnection Department is looking for some exceptional leaders who thrive on delivering a positive customer experience. The Customer Interconnection Department is responsible for processing and screening applications for customers wanting to connect or upgrade new service and renewables. We are looking for leaders who put customers first and build high-performing teams. For questions, please contact Kathleen Larese ( Kathleen.larese@pnmresources.com ) or Andrea Contreras ( Andrea.Contreras@pnm.com ).

  • Experience with distribution and renewable (solar and battery) systems and designs
  • Strong background (education and/or experience) in performance metrics and reporting
  • Able to work independently, sometimes with little direction to solve problems quickly
  • Strong communication and presentation skills required
  • Experience managing escalated customer issues desired
  • PowerClerk developer experience desired
  • Process improvement experience or certification desired (lean, six sigma, agile, design thinking, project management, etc.)

JOB DESCRIPTION
Given the financial nature of this position, this position may be required to obtain a credit check depending on location. If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a credit background check.

SUMMARY:

Under general direction, implements and sustains the Company's interconnection process and renewable energy certificate (REC) program with an emphasis on customer centricity. Accountable for programming changes, metric reporting, forecasting, national trends and participating in strategic policy discussions. Serves as point of contact for customers and contractors and supports interconnection projects and assures policies and requirements are satisfied. Cultivates relationships with local, state, and federal agencies. Manages the internal and external flow of information and communications regarding the interconnection and REC programs issues and activities. Administers dashboards and reports of program statistics for multiple groups and organizations. Shall not only be familiar with the processing aspect of the program but should also have the capabilities to effectively complete technical screening for interconnection processes. This will require the candidate to occasionally be around energized equipment and the ability to properly operate testing equipment. Shall have the technical ability to assist contractors and customers with technical issues. Ability to understand and enforce the PRC Rules, PNM Interconnection Standards, New Mexico Interconnection Manual and the technical impacts of the interconnection screening process and the knowledge to identify any safety or reliability issues. Ability to discuss technical issues and articulate to any audience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Act as the Program Manager for the Customer Interconnection program driving for optimum customer experience and ensuring compliance with all regulatory requirements; manages the end-to-end application process and metric reporting

Acts as Project Manager for customer interconnection applications and REC program applications simultaneously and facilitates the approval process, involving many departments

Acts as the technical and business liaison between applicants or applicants contractors, and all internal departments at PNM

Acts as technical and business leader for Customer Interconnection Department

Reviews, tracks, reports and forecasts interconnection applications for compliance with PNM's interconnection and safety standards, PV REC Purchase Program requirements, and NMPRC rules

Guides Customer Interconnection Department and applicants on completing, changing, and/or correcting application forms, account information, and other application information.

Manages and reports interconnection and contract execution and provides system interconnection notification to multiple departments

Determines if the type of electrical equipment proposed by an installer (such as a transfer switch) complies with PNM requirements and has the proper UL listing, travels to customer sites and meets installers or homeowners as necessary

Performs technical screening utilizing modeling software

Performs or guides the Metering Department or witnesses anti-islanding tests and verifies that installations are constructed as depicted in the application, display PNM signage, and meet all Company requirements

Recommends new net metering, interconnection and Small PV REC Purchase Program policies when issues arise and there is not an established process or policy

Acts as the business and technical lead for NMPRC cases and filings on interconnection, NMPRC approved PV programs, and NMPRC rules. Responsible for managing NMPRC complaints and customer resolutions.

Provides guidance to PNM Metering Department concerning net and REC metering requirements and ensures proper wiring of net metering facilities and REC meter enclosures

Determines feasibility and incremental costs for alternative metering arrangements, tracks net metering and REC program applications, and provides status reports to internal and external stakeholders

Provides technical support and training to new and existing contractors on the Company¿s interconnection and program requirements

Provides technical analysis to support the Billing Department in resolving meter read and billing errors for both the net metering, interconnection and REC purchase programs

Oversees the development and implementation of sales, communication, marketing plans, and makes presentations to the public at various events to promote the Company¿s Interconnection programs

COMPETENCIES:

In depth knowledge of the interconnection application process, PNM standards, and PNM distribution system and equipment.

In depth knowledge of engineering codes, internal Company engineering standards, policies, procedures, and practices relevant to providing interconnection services to program participants

General understanding of the applicable Company and Public Utility Commission rules, regulations, policies, procedures, and rates. Understanding of program processing and capable of effectively completing the small and large technical screening and interconnection processes

Ability to perform logic programming

Technical ability to assist contractors and customers with technical issues.

Ability to understand the New Mexico Interconnection Manual and the technical impacts of screening process and the knowledge to identify any safety or reliability issues.

Ability to discuss technical issues and articulate to any audience.

Ability to maintain positive and productive working relationships with various and diverse employees, customers, and others

Ability to meeting deadlines with regulators and intervening interests in regulatory proceedings

Advanced portfolio management skills, Excel skills (including formulas and pivot tables) and SharePoint knowledge

Ability to communicate, supervise, delegate, prioritize, schedule, and complete work

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelors of Science degree in Electrical Engineering from four-year college or university with five to seven years of related experience, or equivalent combination of education and/or experience related to the discipline.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must possess current, legally valid driver's license and meet the Company's driving record requirements.

COMMUNICATION SKILLS:

Ability to clearly, concisely, and effectively communicate technical, conceptual, and administrative information both internally and externally to the Company

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Advanced negotiation skills and ability to gain concessions without damaging relationships

Ability to speak effectively and answer questions from various groups

COMPUTER SKILLS:

Ability to perform logic programming

PowerClerk knowledge, programming preferred

Advanced knowledge of personal computers

Advanced knowledge of spreadsheet software, database software, word processing software and SharePoint

Proficient in Banner and ArcFM

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to apply creativity to problem solving and utilize analytic skills and capabilities to provide ongoing insight into the business and to make recommendations and decisions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to be creative and innovative when finding solutions.

DECISION MAKING:

Ability to make sound engineering and marketing decisions. Ability to utilize data to take educated and calculated risks to achieve positive results.

PHYSICAL DEMANDS:

Regularly required to sit up to 2/3 of the time. Must occasionally lift and/or move up to 25 pounds. May be required to travel. Ability to occasionally be around energized equipment and the ability to properly operate testing equipment. May be responsible for testing and interconnecting systems.

WORK ENVIRONMENT:

Office and field environment.
SALARY RANGE
Salary Grade: G06
Minimum Midpoint Maximum
$67,996 - $91,795 - $115,593
EQUAL OPPORTUNITY STATEMENT
PNM Resources and affiliates are Equal Opportunity/Affirmative Action employers. Women, minorities, disabled individuals and veterans are encouraged to apply.



Apply Here: http://www.Click2Apply.net/kf8b68g25s8bs3f5

 

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About PNM RESOURCES

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