No experience
Employment Type:
Part time
Job Category:
Customer Service
Member Services Representative - Part Time
(This job is no longer available)
Planet Fitness | Middletown, NY
Grad Date

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Job Description

Our Job Opening:

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Some of your responsibilities will include:

* Customer Service/Front Desk Activities:
* Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
* Answer phones in a friendly manner and assist callers with a variety of questions.
* Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
* Respond to member questions and concerns in a timely and professional manner.
* Conduct beverage or merchandise purchases on the point of sale system.
* Member Accounts:
* Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
* Club Cleanliness and Maintenance:
* Go above and beyond to keep the front desk area and lobby clean and orderly.
* Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
* Regular cleaning of all exercise equipment and tanning beds.
* Regular restroom and wet area cleaning and stocking.


* 6-12 months of Customer Service experience is preferred.
* High school diploma/GED equivalent required.
* Must be 18 years of age or older.
* Basic computer proficiency with an eye for accuracy.
* Punctuality and reliability is a must.
* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

Physical Demands/Requirements:

* Continual standing and walking during shift.
* Continual talking in person or on the phone during shift.
* Must be able to lift up to 75 lbs.
* Will occasionally encounter toxic chemicals during shift.

Why you should join Planet Fitness!

* Contribute to changing people's lives every day by helping us create a healthier Planet!
* Work hard and play hard with an amazing group of talented, dynamic professionals!
* Free Black Card Membership.