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Employment Type:
Part time
Job Category:
Customer Service
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Guest Services/ Reservation Agents
Pine Ridge Rentals | Breckenridge, Colorado
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Job Description

Pine Ridge Condominiums in Breckenridge is accepting applications for full/part-time year-round Guest Services/ Reservation Agents. Weekends and Holidays may be required. Computer skills a must. 

Position Summary:

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.

Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

Reservation Agent Duties and Responsibilities:

• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

• Processes reservations from the sales office, other hotel departments, and travel agents.

• Knows the type of rooms available as well as their location and layout.

• Knows the selling status, rates, and benefits of all packages plans.

• Knows the credit policy of the hotel and how to code each reservation.

• Creates and maintains reservation records by date of arrival and alphabetical listing.

• Determines room rates based on the selling tactics of the hotel.

• Prepares letters of confirmation.

• Communicates reservation information to the front desk.

• Processes cancellations and modifications and promptly relays this information to the front desk.

• Understands the hotel's policy on guaranteed reservations and no-shows.

• Processes advance deposits on reservations.

• Tracks future room availabilities on the basis of reservations.

• Helps develop room revenue and occupancy forecasts.

• Prepares expected arrival list for front office use. 

Benefits include competitive pay + commission, paid holidays and possible on-site housing. 


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