5+ years of experience
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Employment Type:
Full time
Job Category:
Senior Software Engineer - Support (Tampa, FL or Dallas, TX
(This job is no longer available)
Grad Date

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Job Description

Sr.Software Engineer (support) Tampa, FL or Dallas, TX

Company is looking for an experienced SDK Support Engineer to join their Digital Engineering team. Individual will be involved in the development and QA support of multiple platform SDKs that enable measuring live and on-demand TV viewing using TVs, mobile devices.


  • Taking ownership of technical issues, and working with development group to resolve issues when necessary
  • Analyze product reference data, such as common error/issues patterns, provide root cause analysis to concerned teams
  • Troubleshoots and develops technical solutions such as sample apps, creating test webpages, integrating SDK Documenting troubleshooting and problem resolution steps
  • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources
  • Create workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
  • Actively supporting the client facing team and providing them technical help to resolve any client issues, providing them resolution and update them about upcoming solution releases


  • Bachelors with proven experience 6+ years of development/support experience
  • Expert knowledge on network protocols HTTP/HTTPS and network traffic intercept tools
  • Wireshark/Fiddler/Charles Proxy
  • Expert in mobile solutions (Android and iOS)
  • Expert in browser based solutions (desktop and mobile)
  • Experience with audio/video player development (streaming and on-demand) a plus
  • Experience with bug tracking management tools such as JIRA and Source code control tools like BitBucket, Git etc.
  • Comfortable working in fast paced Agile/scrum collaborative and dynamic work environment
  • Good communication skills, both written and verbal
  • Strong analytical and problem solving skills
  • Knowledge of audio/video stream formats a plus
  • Knowledge of ID3 tags a plus.


Applicants must be eligible to work in the specified location