Experience:
No experience
Employment Type:
Intern/Co-op
Posted:
12/4/2019
Job Category:
Information Services
IT Client Service Specialist Internship - DC
(This job is no longer available)
Perkins Eastman | Washington, DC
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Job Description

The IT Client Service Specialist Intern is a customer-service focused role. The successful candidate will help to directly support the above location, while providing remote support for staff in all other locations. Collaboration with team members in the IT Support, Systems, Applications and Network groups will provide opportunities to participate in technology project design and implementation firm-wide.

Reporting to: This position reports to the IT Services Manager. This role requires adherence to and communication of standard IT policies, procedures, and best practices pertinent to IT Support operations. The goal is to deliver exceptional desktop services and customer support.

Education: Computer Science, Information Technology, or Management Information Systems major

Duties and Responsibilities:

* Support the IT team in maintaining hardware, software, and other systems


* Assist with troubleshooting issues and provide technical support


* Organize and maintain IT resources


* Basic problem solving including use of remote management systems.


* Professional-level verbal and written communication including communicating effectively with audiences of varying levels of technical understanding.


* Ability and desire to capture, produce and maintain accurate technical documentation.


* Excellent interpersonal, team-oriented skills. Reliable and responsible.


* Committed to enforcing all IT policies, including support of system procedures.


* Must be innovative and take initiative. Strong attention to detail and accuracy.


* Desire to identify and drive resolution of systemic technical issues: identify and develop opportunities for improvement.



Desired Technical Skills:

* Background supporting both Windows and Apple personal computing environments.


* Basic support with Server/Workstation (Windows Server 2012/R2, Windows 7/8/10).


* Familiar with Java, .NET, JavaScript or HTML/DHTML and Microsoft Office Suite is a plus


* Strong verbal and written communication


* Excellent analytical and problem-solving skills


* Ability to work well in teams


* Strong work ethic and attention to detail


* Mobile Technology (smartphones, laptops, tablet/iPad, etc.)


* Telephony (Desktop & Conference Room Analog, Digital, VoIP systems and solutions)


* Business Applications (MS Office, Adobe Creative Suite, etc.)


* AEC Applications (AutoCAD, Revit, 3ds Max, Rhino, Sketchup, Newforma, etc.) a plus


* Scripting and Basic Web Development is a plus



Physical Requirements/Work Environment:

* Normal office environment with moderate noise level, occasional lifting of up to 25 lbs., regular walking, sitting, bending, twisting, standing and reaching.


* Ability to perform consistent daily work on a computer.


* Travel is not typically required but may be necessary in support of regional or site-based offices


* Must be accessible by mobile phone during and outside of business hours for occasional support emergencies.


* Must be willing and able to respond quickly to emergency support situations. Occasional weekend or off-hours work may be required.

Benefits:

* Gain hands-on experience in an IT position


* Shadowing and training experiences with knowledgeable professionals


* Opportunity to attend networking events and company meetings


* Flexible schedule for students


* Compensation available

About Perkins Eastman

Perkins Eastman provides planning, architecture, and interior design services to many of the leading sponsors of senior housing. We are committed to providing exemplary settings for seniors where privacy, dignity, and independence are key design considerations. Completed projects have received national recognition for their sensitivity to seniors and for providing affordable and innovative solutions that bridge housing and healthcare. Our experience includes retirement communities, residential living developments, assisted living residences, skilled and intermediate care nursing homes, personal care homes, residential Alzheimer's facilities, and geriatric ambulatory clinics.