Experience:
No experience
Employment Type:
Full time
Posted:
12/26/2017
Job Category:
Customer Service
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Customer Service Representatives I
PENCO PRODUCTS | Hamilton, North Carolina
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Job Description

Penco Products, Americas leading supplier of storage products and material handling solutions in Greenville N.C. is now hiring for Customer Service Representatives:

Customer Service Representative I

Essential Duties and Responsibilities:

*Receives and responds to in-bound customer inquiries via phone, email, and fax.

*Manages orders from purchase order acceptance to post delivery.

*Partners with various departments to resolve shipping and delivery issues.

*Partners with Distributors and District Sales Managers to ensure purchase order information is complete and clear of errors.

*Execute and review claims and return requests per Penco guidelines.

*Seek authorization and approvals where applicable.

*Build trust with our customer base.

*Build relationships with our Distributors and District Sales Managers.

*Participate in process improvement events, cost-reduction efforts, and service improvement initiatives.

*Perform other duties as assigned.

Education and/or Experience:

*High School diploma required, 2-4-year degree preferred.

*1-3 years experience in Customer Service or Supply Chain functions.

*Experience with working with cross-functional teams.

Skills:

*Performs as a solid team player. Consistently demonstrates a positive and cooperative attitude.

*Provides world class service to both internal and external customers.

Equal opportunity employer/Minorities/Females/Disability/Veterans; vietnam era veterans’ readjustment assistance act Federal Contractor.

As published in the Rocky Mount Telegram.


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