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User Experience Research Intern
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Pearson | Boston, MA
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Job Description

User Experience Research Intern


At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.

We are currently seeking highly motivated students to join our User Experience Research (UXR) team.We work with multiple teams to define the user experience strategy, design and implementation of our products. Utilizing a broad base of research methodologies, we work closely with UX designers and product stakeholders to ensure that Pearson products deliver the best possible educational experience in ways that are both remarkable and engaging.

The User Experience Research intern will support researchers working with cross-functional teams of UX designers, product managers, learning designers, and product marketers to plan, coordinate, and execute research across a range of programs and products. The User Experience Research intern will assist in designing and executing studies, and in some cases, may have projects of their own. The ideal candidate will be passionate about user-centered design and research and have empathy for users. They should have an understanding of a range of qualitative and quantitative research methods and know how to translate research findings into design solutions.

Intern Responsibilities

-Assist UX Researchers on projects and be an active, contributing member of the process

-Develop research plans

-Observe & facilitate user research sessions, both in the lab and in the field

-Collaborate on analysis and reporting results

-Conduct user interface (UI) inspections

-Participate in meetings & conversations with the larger Pearson User Experience Research group


Required Education

The ideal candidate will be a graduate student majoring in Human Computer Interaction, Experimental or Cognitive Psychology, Information Science, or related field.

Familiarity with conducting user research as part of a course project and / or exposure to usability testing is also required.

Desired Skills, Knowledge, & Abilities:

-Knowledge of user-centered research and design methods

-Knowledge of planning and moderating user interviews and usability tests

-Excellent verbal and written communication skills that allow you to clearly and concisely communicate research findings

-Ability and willingness to learn a number of software programs used for conducting user research


Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-MA-Boston

Work Locations: US-MA-Boston-501 Boylston 501 Boylston St Boston 02116

Job: Project/Temporary Workforce

Organization: Global Product

Employee Status: Fixed Term

Job Type: Internship

Shift: Day Job

Job Posting: Apr 18, 2019

Job Unposting: Ongoing

Schedule: Full-time Temporary

Req ID: 1905374

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

About Pearson

NCS Pearson is a global provider of applications, services and technologies for education, testing, assessment and complex data management. The combination of NCS and Pearson Education has created a world leading integrated education company, combining strong market positions in educational content, online learning, assessment and enterprise applications for US schools and professional accreditation. NCS Pearson is a wholly-owned company of Pearson plc, the international media company. Education. With at least one NCS Pearson product serving nearly 40,000 of this country's 110,000 schools, we are the largest single provider of K-12 education enterprise tools in the country. NCS Pearson has set the industry standard as the only provider of a full suite of administrative software to help teachers and administrators to keep attendance records, grades, test scores and to manage state curriculum requirements. The software manages large amounts of school data, including managing the schedules of over 16 million students. The power of NCS Pearson's integrated software is all brought together on the teachers' desktop with curriculum and instructional products. Our Internet-based curriculum products gives educators access to lesson plans, customized to meet state performance standards and correlated to their individual lesson plans. Students can electronically pick up their assignments and select from a vast library of online resource materials. At NCS Pearson, education encompasses the entire spectrum of education from classrooms and schools to electronic testing, certifications, and assessments being delivered throughout business and industry and by government agencies to ensure optimum skill sets for their professionals. Testing. The trend to hold schools more accountable for improving students' performance continues unabated. However, improving educational outcomes affects more than students. Test scores are used to evaluate teacher, school and district performance as well. With the increased numbers of tests, the use of open-ended test items, the need for tests in multiple languages and the demand for online reporting, the stakes continue to rise. As the nation's largest commercial processor of student assessment tests for K-12 schools, few companies are as well positioned as NCS to help states meet the challenge. NCS Pearson will score more than 37 million tests, including 77 million constructed response test items this year - we are the nation's largest commercial test processor. We provide large scale project management and operations and logistics management for all major U.S. test publishers and for many state departments of education. NCS Pearson is also a fast-growing test service provider to the adult testing market. We have quickly established ourselves in two important testing areas: IT certification and professional licensure. NCS Pearson is providing Internet-based testing solutions that deliver thousands of tests a week for the IT industry and national professional associations. Assessments. NCS Pearson's assessment solutions allow you to accurately and rapidly gather data and report results for customers, employees, patients, and students. Workforce development assessments can help you improve your most valuable resource - your people. Mental health professionals use our psychological assessments to help diagnose their patients efficiently and effectively. Career assessment tools help career and guidance counselors lead students, career changers, and the unemployed to a better understanding of how they may fit into the world of work. NCS Pearson has the software, scanners, imaging systems, and scannable documents needed to address your unique survey and assessment requirements. We also offer consulting services and total data collection outsourcing to design custom survey instruments and handle the entire survey processing and reporting for you.