Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
6/29/2017
Job Category:
Health Care Provider
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Patient Access Rep Lead - Bellingham, Call Center Job
PeaceHealth | Bellingham, Washington
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Job Description

Req ID: 151138

PeaceHealth is seeking a Patient Access Rep Lead - Bellingham, Call Center for a 1.0 full time equivalent Non-Exempt position. This position will be working Day shift with shift durations of 8 Hours.

** THIS JOB IS IN A CALL CENTER ENVIRONMENT

JOB SUMMARY

Assists in coordinating some or all of the following activities: scheduling; insurance verification and pre-certification; billing concerns; and co-pay collections.  Acts as a clinical liaison with physician practices interacting with pre-visit services. 

Responsible for coordinating the day-to-day functions for assigned area.  Assists with ensuring that departmental goals are achieved, timelines met and service excellence provided in all aspects of work. Subject matter expert.

ESSENTIAL FUNCTIONS

1. Assigns work; plans and manages priorities; provides technical assistance; oversees staff schedules; monitors quality of work; monitors team projects; mentors staff; provides constructive feedback; oversees staff training; ensures quality improvement; ensures compliance with policies; provides leadership feedback on staff performance, and assists with goal setting for the team.

2. Pre-registers patients with accurate patient demographic and financial data.

3. Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.

4. Stays current with insurance requirements.

5. Serves as a resource for questions including compliance and complaints, and trouble-shooting patient billing and staff issues.

6. Assists with departmental coverage as needed.

7. Performs other duties as assigned.

QUALIFICATIONS

EDUCATION:     

  • High School diploma or equivalent preferred.

EXPERIENCE/TRAINING:              

  • Minimum of one year of Patient Access Rep experience required.
  • Previous leadership experience preferred.
  • Demonstrated knowledge of Medical Terminology and CPT/ICD coding required. 
  • Knowledge of insurance process and regulations required.

OTHER SKILLS: 

  • Proficient in using Microsoft Office applications, including Word, Excel and Outlook preferred.
  • Must be able to manage conflict effectively and professionally.
  • Excellent time management skills, with an emphasis on meeting time sensitive deadlines.

REGION/LOCATION SPECIFIC NOTES

PHMG Communities Only:

  • Strong background in customer service and/or in a lead role may be considered in lieu of Patient Access Rep experience.

Please apply online to be considered. For full consideration of your skills and abilities, please attach a current resume with your application.

About PeaceHealth

PeaceHealth, based in Vancouver, WA, is a not-for-profit Catholic health system offering care to communities in Washington, Oregon, and Alaska. PeaceHealth has approximately 16,000 caregivers, a multi-specialty medical group practice with more than 800 physicians and providers, a comprehensive laboratory system, and ten medical centers serving both urban and rural communities throughout the Northwest. In 1890, Sisters of St. Joseph of Peace founded what has become PeaceHealth. Today, PeaceHealth is the legacy of its founding Sisters and continues to serve communities when invited to do so with a spirit of collaboration and stewardship – the spirit of health.

We offer competitive compensation, a robust benefits package and a collaborative, Mission-driven work environment! To learn more about working at PeaceHealth and the Bellingham, WA community please visit our homepage: www.peacehealth.org/careers.

Get a feeling for the Spirit of PeaceHealth through this three-minute video, and visit us on Facebook or LinkedIn!

Questions? Review our Employment FAQ or email Recruitment@peacehealth.org. Please note this email does not accept resumes or applications.

Location: Bellingham, WA, Cordata South Building (208)
Job Category:  Administrative; Professionals - Other
Shift:  Day
Shift Length: 8 Hours
FTE: 1.0
Work Type:  Full Time
Hourly compensation starts at: $16.59, more depending on experience
Required Certifications/Licensure: 

PeaceHealth is committed to providing equal employment opportunities to all qualified job applicants and employees without regard to the following statuses: protected veteran; qualified individual with a disability; race; ethnicity; religion; gender; pregnancy; gender identity; national origin; age; genetic information; sexual orientation; or any other protected status in accordance with local, state, or federal laws.

The above information is intended to indicate the general nature and level of work performed by this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of caregivers assigned to this job.

Posting Notes: Bellingham, WA || Administrative; Professionals - Other || Full Time || PHMG ADMIN

About PeaceHealth

PeaceHealth is a not-for-profit health care system sponsored by the Sisters of St. Joseph of Peace, with services in Washington, Oregon and Alaska. PeaceHealth's rigorous pursuit of exceptional medicine springs from its mission, values, and commitment to provide healing and compassionate care to patients and families.

This company profile was created by AfterCollege and is about PeaceHealth. This page is not endorsed by or affiliated with PeaceHealth. For questions regarding company profiles, please email: care@aftercollege.com.