No experience
Employment Type:
Part time
Job Category:
Customer Service
See more jobs for students and recent grads who studied:
Air Export Customer Service Agent Consol (CHI-145607)
Panalpina | Chicago, Illinois
Tell Us More About Your Job Preferences
By telling us what you think of this job, we can help find jobs that match your interests. If you want to see more jobs like this, click on the smiley face. Or if this job isn't what you are looking for, click the frowny face. Learn More...

Follow This Company

Job Description

Req ID: 145607
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Entry-level
Department: Air Export Consol

Sub-department: Customer Service

Location: Elk Grove Village IL

Full time/Part time: Full Time

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services. We operate a global network with some 500 branches in more than 80 countries, and employ approximately 15,000 people worldwide.

We are looking to hire a Air Export Customer Service Agent Consol (CHI-145607) to process air export consolidations with high accuracy by using proprietary forwarding applications, ensuring operational excellence and high productivity


• Provide accurate, timely and friendly customer service to offices and/or agents via telephone, fax, e-mail, as required

• Review documentation for accuracy and export/destination compliance

• Ensure proper completion of all accounting procedures and data entry

• Process shipments by:

* checking piece count of all HAWBs against MAWB piece count
* setting up files according to destination and cut-off requirements
* booking shipments with airlines/gateways, securing confirmed bookings
* compiling information for preparation of any reports as required

• Prepare documentation by:

* Processing the MAWB and Manifest
* Printing shipping documents and invoices (if applicable)
* Sending pre-alert and uplift information to destination

• Assure that file contains all necessary document copies in correct sequence

• Report all pertinent information to department management on shipment/vendor problems

• Coordinate "In Bond" shipments with Import Department along with clearing T.I.B.'s before export


• Basic freight forwarding knowledge of air export

• Excellent application skills and competence

• Knowledge of Panalpina products


• Excellent communication and people skills

• Detail oriented

• Team player

• Strategic planning skills

• Ability to work in fast paced environment

This company profile was created by AfterCollege and is about Panalpina. This page is not endorsed by or affiliated with Panalpina. For questions regarding company profiles, please email: care@aftercollege.com.