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Document Processing Agent - Gateway Air Exports
Panalpina | Huntsville, Alabama
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Job Description

Req ID: 145132
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Entry-level
Sub-department: Gateway Air Exports

Office Location: Huntsville, Alabama
Travel Required: None

Start Date: 16 March 2015

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core
products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made
end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more
than 70 countries, and employs around 16,000 people worldwide.

We are looking to hire a Document Processing Agent to process air export shipments with high accuracy by using proprietary forwarding applications, ensuring operational excellence and high productivity in cooperation with the Customer Service staff.


• Arrange for legalization of documents and/or inspection (if necessary)

• Communicate with Customer Service (CS) group for any requirements and/or exceptions found in freight instructions/documents

• Confirm on board with Carriers and communicate with CS staff

• Send advice to destination, gateway, and if applicable, origin station

• Update Track and Trace applications

• Distribute documents and make copies in accordance with shipper's. Panalpina's, and/or destination country's requirements

• Assure that files contain all necessary document copies in proper sequence

• Trace shipments through all transit points up to final destination (where applicable) and advise CS of any irregularities

• Ensure highest level of data quality by processing the shipment accurately
• Other duties as requested


• Basic freight forwarding knowledge of air export
• Knowledge of Panalpina products
• Team player


• Excellent application skills and competence

• Ability to effectively multi-task
• Good written and oral communications
• Detail oriented

• Ability to work in a fast paced environment


• English

Specifics for Job / Environment

• Flexible/ rotating work shift

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