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Customs Clearance Agent
Panalpina | Charlotte, North Carolina
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Job Description

Req ID: 145859
Job Function: Compliance
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Entry-level
To process accurate and timely customs entries by using the company's proprietary forwarding and customs brokerage application ensuring operational excellence. To provide optimal customer service by acting as a vital link between US Customs & Border Protection (CBP), Partnering Government Agencies (PGAs) and Panalpina customers.


* Ensure compliance with CBP and partnering government agency rules and regulations
* Critical analysis of documentation presented with the goods. Review documents for accuracy on importer's name and address, delivery address, pieces and weight, entry type code, bond code, location of goods, Customs classification, I.T. number and country of origin
* Maintain frequent communication with customer accounts in email and telephone with updates, alerts and information
* Process customs entries and obtain release from partnering government agencies. Classify, rate invoices, file remotely and handle inspection requests and other actions to obtain timely release of customer goods
* Transmit information to ABI, verify results and make corrections if necessary
* Check customs release for discrepancies and place release package in file
* Transmit payment of Customs duties via ACH and submit required copies
* Manage exceptions with involved parties
* Ensure the payable and receivable documents are completed accurately and timely
* Ensure that file contains all necessary document copies in proper sequence. Timely adherence to Customs Services standardized recordkeeping processes.
* Provide timely and exemplary customer service
* Monitor Panalpina Daily Compliance Dashboard to identify files for review and corrective action as needed
* Identify and escalate timely issues impacting customer service or loss file revenue
* Liaise with the Customs Services Supervisor to correct entry errors, verify documents, and assist with providing audit information as needed
* Comply with customer account Standard Operating Procedures (SOPs)
* Other duties as requested

Decision Making Authority

* Monitor Customs entry process
* Exception handling by consulting with supervisor
* Identify issues timely for escalation that impact customer service, revenue or compliance
* Analyze root cause to provide solutions to recurring issues

Skills & Requirements

* 2 to 5 years of experience in the industry
* Basic knowledge of U.S. Customs regulations preferred
* Required to further knowledge by taking 20 hours or more of related training annually and willingness to pursue customs brokers license
* Ability to effectively multi-task
* Detail oriented
* Excellent application skills and competence; Proficiency with Microsoft Office and web-based applications
* Ability to work in fast paced environment
* Team player
* Effective written and oral communication skills
* Proactively resolves issues and presents solutions
* Courteous

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