Experience:
No experience
Employment Type:
Part time
Posted:
8/11/2017
Job Category:
Administration
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Consolidation Station Export Team Lead - (CHI - 145606)
Panalpina | Chicago, Illinois
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Job Description

Req ID: 145606
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Professional

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 80 countries, and employs around 15,000 people worldwide.

We are looking to hire a Consolidation Station Export Team Lead - (CHI - 145606) to ensure a smooth, timely and effective preparation and delivery of cargo and documents for the outbound flights in accordance to the defined quality standards including the sub-contracted processes (vendors). Position is located in Elk Grove Villiage, IL.

Responsibilities

• Monitor/supervise daily operation & workload and adjust as needed

• Coordinate and prioritize workflow for movement of freight in coordination with Whse, trucker, etc.

• Ensure outbound cargo is delivered/transferred from Panalpina w/h in timely manner according to standards until cargo is ready for export.

• Recommend changes in procedures in order to improve the outbound processes build up, delivery, etc.)

• Monitor and avoid overtime

• Monitor w/h agents' compliance with service standards.

• Review of file processing with regards to:

Application of proper weights, dimensions, rates, surcharges, etc.

Documentation, i.e. customer's requirements, consignee and/or destination requirements.

• Ensure handover of freight according to carrier's cut offs, monitor deliveries and coordinate extensions if necessary

• Review of consol processing with regards to the primary actions of the Export Consolidation Agent in accordance with the individual's level of training.

• Monitor proper filing and updating of all departmental records, i.e. tariffs, manuals, contracts, etc.

• Close any special consolidations and/or assist as backup.

• Monitor timely responses to external/internal customers and other PANALPINA offices

• Address/solve service situations as required.

• Compiling information for preparation of any reports as required.

• Assist in training and education of the department staff and supervise cross-training

• Recording keeping for trainings such as DG, etc.

• ULD control.

• Handle complaints, coordinate settlement and analyze reasons with responsible operations department to avoid repetition.

• Address/solve service situations as required.

• Watch over vendors' compliance with service standards and requirements as per contract.

• Assist as backup during agents vacations/absences and/or after regular office hours to avoid overtime

• Knowledge of and compliance with:

Corporate, branch and department policies and procedures;

All government, other authorities' and carriers' regulations.

• Full awareness of external and internal customers' requirements and strive to exceed their expectations.

• Constant improvement of existing procedures and working environment to advance the service level to the customer, profitability of the corporation and well being of fellow staff members.

• Maintain an up-to-date knowledge of:

Operation and Country manuals;

PANALPINA carrier tariffs;

Export regulations;

Letter of Credit procedures;

Hazardous materials regulations;

PANALPINA and external software programs;

Qualifications

• Know-how regarding Gateway operations

• Cost-conscious

• Good command of spoken and written English

• Process / Quality oriented and structured

• Make adjustments of any deviations from or non-compliance with policies, procedures or regulations.

• Answer phone calls after the second ring, messages to be attended to immediately;

• Answer fax and e-mail inquiries the same day, unless received after 3.00 p.m.

Skills

• Ability to effectively multi-task

• Commuication
• Detail oriented
• Excellent application skills and competence
• Ability to work in fast paced environment
• Team player

• Leadership and managerial skills

Languages

• English

Specifics for Job / Environment

• Office environment

Contact

If you wish learn more about this opportunity, please contact: Human Resources

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