Experience:
1-3 years of experience
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Employment Type:
Part time
Posted:
8/5/2017
Job Category:
Customer Service
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Air Export Customer Service Agent
Panalpina | Hialeah, Florida
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Job Description

Req ID: 145511
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Professional
Sub-department: [[Air export ]]
Office Location: [[Miami]]
Travel Required: [[0]]
Start Date:

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core
products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made
end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more
than 70 countries, and employs around 16,000 people worldwide.

We are looking to hire a [[Air Export Customer Service Agent]] to serve as a point of contact for the customer and documentation processing staff, ensuring operational excellence, high productivity and customer satisfaction.

Responsibilities:

* Receive and validate customer order
* Issue shipment handling instructions to Document Processing staff
* Reserve HAWB number
* Arrange for pick-up/transfer of cargo
* Answer all customer inquires in accordance with the Customer Service Policy standards
* Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit
* Handle and manage all customer contact at file level regarding exceptions
* Serve as a liasion between Document Processing and customer regarding all shipment details
* Provide accurate job costing forecast
* Assist Sales in compiling quotes by providing rates, tariffs, etc.
* Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations

* Other duties as requested

Decision Making Authority:

* Shipment routing
* Require documents to support export of freight
* Exception handling by consulting with supervisor

Skills & Requirements:

* Excellent communication skills
* Strong interpersonal skills to effectively interact with Internal and External Customers
* Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Air Export)
* Good judgment skills and ability to make decisions
* Team player
* Proficient in MS Office applications
* Proficiency in English both written and oral

Languages:

* Fluent in English. Second Language preferred.

#JIL #CB

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