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District Air Freight Business Process Training Manager (CHI-145141)
Panalpina | Chicago, Illinois
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Job Description

Req ID: 145141
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Professional
Sub-department: Air Freight

Office Location: Chicago

Travel Required: up to 75%

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and employs around 16,000 people worldwide. We are looking to hire a District Air Freight Business Process Training Manager to be responsible in assisting the Air Freight product organization in validating, documenting, communicating and training the Air Freight users at District level.

The primary purposes of this role are:

* Focus on reviewing and enhancing the existing business process with the intent of streamlining and reducing process cycle time.
* Responsible to continually review how system users are working within SAPTM & ensure users are fully utilizing its full potential in the execution of their daily tasks.
* Drives continues improvement through business process standardization enhancement, training and system
* Strive towards best in class trained workforce through training and promotes organizational learning


* Leads Productivity and Quality initiatives within a District through process standardization
* Identifies and analyzes business demand and values process improvement versus application development
* Bridges Business demand with IT developments
* Issues Business Request forms and raises GAP
* Provides business expertise for system developments
* Business Process Optimization - Identifying opportunities to drive change to current process in

order to reduce cost, managing risk, improve efficiency and effectiveness

* Deliver business process and procedures training for all new initiatives
* Facilitate in improving Operational KPI through identifying improvement opportunities and training
* Acting as an escalation and resolution point for questions and disputes relating to process change
* Support the Corporate Operations Training Team and end users during and after the roll -out of SAPTM
* Reviews standard procedures and training material and adapts to local needs, where required.
* Strives towards best in class trained workforce and promotes organizational learning
* Identifies best practices and feeds sharing process

Decision Making Authority:

* Judges between process or system development
* Decides on training demand and sets training priorities

Function / Market & Industry Knowledge / Business Acumen / Process working

Required skills

* Understand Panalpina's product organization (i.e. Air Freight)
* Holistic, analytical and structured working methodology
* Strong didactical skills, enthusiastic trainer, experienced in operational training (all levels)

Profound knowledge of

* the Air Freight industry
* business process management (BPM), process re-engineering
* quality management (QM) / continuous improvement programs
* Preferably higher educational level (economics, logistics)
* Independent working attitude

Good ability to

* manage projects with large scope
* drive innovation, manage change and deal with ambiguity, devising effective change management processes
* think creatively and "outside of the box" when needed
* Has a high propensity to travel
* Ability to break up complexity and translate it into required actions
* Demonstrates personal excellence through honesty, integrity and respect. Upholds and promotes ethics and values. Respects confidentiality

Educational background / Work experience:

* Bachelor's degree in Business Administration/Economics/Logistics or freight forwarding apprenticeship
* 5-10 years of work experience in Panalpina's Air Freight organization
* International working experience preferred


* Fluent in English (written and spoken)
* Local country language

Computer Literacy:

* Good knowledge of Microsoft® Office Software (Excel®, Word, PowerPoint® and others)
* Good knowledge of SAP®
* Profound in FOS, Airwarder, SCP, GBD, MyPanalpina, etc.
* SAP FIN experience (shipping run) of advantage

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