Experience:
3-5 years of experience
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Employment Type:
Part time
Posted:
7/27/2017
Job Category:
Customer Service
Air Export Agent
Panalpina | Toronto, Iowa
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Job Description

Req ID: 144486
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Professional
Sub-department:

Office Location: Toronto (YYZ)

Travel Required: 0%

Start Date: 07/17/2017

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core

products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made

end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more

than 70 countries, and employs around 16,000 people worldwide.

We are looking to hire a Air Export Agent to process air export shipments with high accuracy using proprietary forwarding systems to ensure operational excellence, high productivity and customer satisfaction. To serve as a point of contact for the customer.

Responsibilities

* Customer order receipt and acceptance.
* Communicate and ensure complete order acceptance.
* Arrange for pick up/transfer of cargo.
* Reserve HAWB / MAWB / AWB and make booking with carrier
* Review documentation with Shipper's Letter of Instruction (SLI), SOP, customer's instruction and/or Letter of Credit (if applicable) for accuracy of:
* shipper / consignee / marks and numbers;
* Calculations of weight, volume, dimensions, inland freight charges, goods description, clauses and delivery terms. Ensure Third Party documents for accuracy.

* Prepare and issue documentation by:
* Entering shipment information.
* Submitting CAED transmission, if applicable.
* Print and send shipment documents (scan if necessary) and freight invoice;
* Issuing (if required) Commercial Invoice, Certificate of Origin, Insurance Certificate and any other documents.
* Arranging for legalization of documents (if necessary).
* Arranging for inspection (if necessary).

* Distribute documents and make copies in accordance with shipper's, Panalpina's and/or destination country requirements.
* Send PACOM advice to destination, gateway and, if applicable, origin station.
* Confirm on board with Carriers
* Update PanTrace on a daily basis.
* Prepare and update job costing in system
* Ensure customer satisfaction and retention by answering all customer inquiries within the same day, including exceptions, rates, other fees and track & trace.
* Further increase customer satisfaction and business share through proactive and regular contact. Establish customer's communication preference (i.e., phone, e-mail, fax, visit).
* Handle and manage all customer contact at file level regarding exceptions and discrepancies.
* Print and label shipments, where applicable
* Other duties as requested.

Qualifications

* Strong freight forwarding knowledge and customs requirements with a proven track record of 2-3 years' experience in air export
* CIFFA, an asset
* Dangerous Goods Certification, an asset
* May be subject to obtain Authorized Cargo Representative (ACR) designated status when required

Skills

* Effective listening
* Ability to clearly and concisely present both written and/or oral information
* Capable to make informed judgments and to generate practical, timely solutions

* Credibility
* Assertiveness
* Capable to make informed judgments and to generate practical, timely solutions

* Readiness to continuously focus on identifying and meeting customer current and future needs
* Readiness to provide alternatives and optimized solutions to the Customer
* Ability to establish a successful long-term business partnership with internal and external customers

* Team player
* Capable to build strong and long-term team relationships within and across functions and geographical boundaries and based on ethics and trust

* Ready to take personal accountability for achieving individual and shared goals

* Planning & Organizing (Ability to prioritize, plan, assign & control)
* Time management (monitoring performance against deadlines and milestones)

* High energy and resilience
* High commitment and positive attitude in the face of setbacks and obstacles
* Ability to work under pressure and deal with tight deadlines
* Be authentic, approachable, open and honest

Languages

* English fluency (written and spoken)

Specifics for Job / Environment

* Proficient in Microsoft Office Suite
* Expertise in the area of Air Export
* Excellent Freight Forwarding knowledge and Customs requirements
* Knowledge of incoterms

Contact

If you wish learn more about this opportunity please apply http://www.panalpina.com/www/global/en/home/careers.html

Panalpina Inc. is an Equal Opportunity Employer - Panalpina Inc. souscrit au principe d'équité en matière d'emploi

*Panalpina welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process including recruitment, assessment, selection and hiring stages. Please call 905-755-4545 should you require any accommodations.

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