1-3 years of experience
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Employment Type:
Part time
Job Category:
Customer Service
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Air Export Customer Service Agent
Panalpina | Nashville, Tennessee
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Job Description

Req ID: 145084
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Entry-level
Sub-department: Air Export

Office Location: Nashville, Tennessee, USA

Travel Required: N/A

Start Date: Immediate opening

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 80 countries, and employs around 15,000 people worldwide.

We are looking to hire an Air Export Customer Service Agent in all operational disciplines and ensure operational excellence, high productivity and customer satisfaction.


• Receive and validate customer order for freight handling

• Issue shipment handling instructions to Document Processing staff

• Reserve HAWB number

• Arrange for pick-up/transfer of cargo

• Answer all customer inquires in accordance with the Customer Service Policy standards

• Further increase customer satisfaction and business share through proactive and regular contact. -

• Establish customer communication preference, i.e., phone, e-mail, fax, visit

• Handle and manage all customer contact at file level regarding exceptions

• Serve as a liaison between Document Processing and customer regarding all shipment details

• Provide accurate job costing forecast

• Assist Sales in compiling quotes by providing rates, tariffs, etc.

• Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations

• Other duties as requested.


• College Graduate

• Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Export)

• Knowledge of all Panalpina products

• Thorough and comprehensive knowledge of Panalpina strategy, structure and pricing

• Excellent Geography knowledge.


• Excellent communication skills

• Strong interpersonal skills to effectively interact with Internal and External Customers

• Good judgment skills and ability to make decisions

• Team player

• Proficient in Panalpina forwarding and MS Office applications


• Good command of written and spoken English

• Other languages a plus

Specifics for Job / Environment

• Knowledge of Panalpina products

• Ability to work in fast paced environment

• Leadership abilities

• Team player

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