Experience:
1-3 years of experience
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Employment Type:
Part time
Posted:
6/30/2017
Job Category:
Customer Service
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BU Air Freight Customer Service Agent
Panalpina | San Francisco, California
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Job Description

Req ID: 144488
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Entry-level
Department: Air Customer Service Export (AF-3)
Location: San Francisco, CA (SFO), United States
Full time/Part time: Full-time, %
Start Date: 07/03/2017

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 80 countries, and employs around 15,000 people worldwide.

We are looking to hire a BU Air Freight Customer Service Agent to serve as a point of contact for the customer and documentation processing staff, ensuring operational excellence, high productivity and customer satisfaction.

Responsibilities:

• Receive and validate customer order
• Issue shipment handling instructions to Document Processing staff
• Reserve HAWB number
• Arrange for pick-up/transfer of cargo
• Answer all customer inquires in accordance with the Customer Service Policy standards
• Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit
• Handle and manage all customer contact at file level regarding exceptions
• Serve as a liasion between Document Processing and customer regarding all shipment details
• Provide accurate job costing forecast
• Assist Sales in compiling quotes by providing rates, tariffs, etc.
• Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations
• Other duties as requested

Qualifications:
• Minimum 2 years in forwarding customer service
• Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Air Export)
• Proficient in MS Office applications

Skills:
• Excellent communication skills
• Team player
• Strong interpersonal skills to effectively interact with Internal and External Customers
• Good judgment skills and ability to make decisions

Languages:
• English

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