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BU Head of Air Freight
Panalpina | San Francisco, California
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Job Description

Req ID: 144491
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Management
Department: Air Product Management (AF-1)
Location: San Francisco, CA (SFO), United States
Full time/Part time: Full-time, %
Start Date: 07/03/2017

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 80 countries, and employs around 15,000 people worldwide.

We are looking to hire a BU Head of Air Freight.


• To execute the Air Freight Product strategy at BU level, and escalate when necessary
• To own and manage the Air Freight product P&L for the Business Unit to achieve EBIT as per agreed targets
• To ensure the appropriate staffing in the Air Freight team(s) in the BU and to drive future-oriented workforce planning, in line with productivity targets
• To effectively manage and be overall accountable for the performance of the Air Freight operations teams in the BU
• To drive change management within the BU
• To execute the global Air Freight standards & guidelines at Business unit level
• To monitor operational performance of carriers and escalate to Country Head of Air Freight when appropriate

General Management and Leadership
• Ensure execution of the Air Freight strategy in the Business Unit Air Freight organization
• Ensure access to appropriate data to effectively manage the BU Product P&L
• Drive effective and future-oriented resource planning in the BU Air Freight organization, in line with productivity targets: place the right people into the right roles and hire talent with the right skills to make a career, not only to fill current vacancies
• Effectively manage the performance of the BU Air Freight teams, coach and support the team leaders as necessary
• Drive change management in the BU Air Freight organization
• Update and support rolling forecast estimates on a monthly basis
• Monitor performance against annually agreed Product KPI's and initiate corrective actions, escalate to Country Air Freight when necessary
• Ensure strict adherence to the Panalpina Code of Conduct

Drive profitability
• Actively manage the BU Air Freight Product P&L by managing vendor cost and by ensuring profitability in the day-to-day operations
• Drive actions to maximize profit on file level and to eliminate loss-making files
• Together with the Forwarding Order Controllers, ensure compliance with the Forwarding Order Policy
• Overall responsibility for file maintenance; shipping run, ASI ratio, DSO, job costing accuracy and others, as per defined targets Product KPI catalogue

Operational Delivery
• Ensure consistent achievement of operational standards to meet customer requirements
• Manage and monitor productivity KPIs against budget, initiate corrective actions
• Together with the BPT's, optimize and implement operational standards & guidelines and drive continuous improvement of BU operations
• Monitor operational performance (sub-contractors, productivity, quality of service, data, incident handling) and initiate, implement and control corrective actions; escalate to Country Head of Air Freight when needed.
• Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions

Product & Procurement
• Execute the Air Freight Carrier Strategy in the BU and monitor compliance; escalate to Country Head of Air Freight in case of conflicts,
• Create relationships, negotiate agreements with and manage subcontractors on BU level in line with Global Standards (e.g. subcontractor management policy); arrange regular review meetings and provide minutes to the Country
• Responsible for following/enforcing the capacity and procurement strategy in the business unit in line with the Country product and trade lane strategy
• Provide input to Country capacity planning (allotments, BSA, consolidation share)
• Monitor, control and consolidate performance feedback for country review meetings;
• Responsible for allotment optimization and Ad-hoc capacity buy, in order to optimize cost of sale

Support of Sales Functions
• Support BU Sales in executing the Sales strategy to fulfill given growth targets
• Support Sales in creation of customer target lists
• Ensure that Minimum Selling Rates (MSR) conform to local markets
• Define market-conform spot rates for local business opportunities
• Drive actions to increase revenue from local fee-based services (e.g. local charges, customs clearance)
• Support BU Sales by attending customer meetings as and when required
• Active engagement in ensuring retention of BU accounts

• Minimum 5 years of operational air freight experience either on the forwarder or airline side
• Minimum 2 years of experience in people management and leadership, including recruitment, training & development, coaching, conflict and performance management
Good knowledge of
• the air freight industry
• Panalpina's strategy and products
• trends and opportunities
• markets (customers, competitors, suppliers, overall environment)
• procurement and capacity management for air freight, including service contracts
• business administration
• supplier management
• local laws and regulations

Knowledge of
• Product P&L management

[Competencies - Leadership ]
• Ability to effectively manage employee performance through KPI setting and measurement
• Ability to build and develop high performing workforce (recruitment/selection; training/development; coaching; conflict management; performance management)
• Ability to drive and manage change (create a sense of urgency; anticipate and prepare others to understand changes that will affect them, motivate employees to undergo change processes and to deal with ambiguity; inspire commitment and buy-in)
[Competencies - Business ]
• Ready to take personal accountability for achieving individual and shared goals
• Ability to set robust plans well in advance and to initiate action to move projects forward
• Capable to make informed judgments and to generate practical, timely solutions
• Ability to establish a successful long-term business partnership with internal and external customers
• Ability to understand financial data
[Competencies - Personal]
Good ability to
• prioritize, plan, assign & control
• present and articulate
• work under pressure and deal with tight deadlines with high energy and resilience
• communicate and network using advanced inter-personal skills
• be assertive and engage in constructive confrontation
• Is authentic, positive, honest and open
• Act as a role model for Corporate Values and fully adhere to the Code of Conduct

• MS office skills and good knowledge regarding PA IT systems
• Knowledge of SAP® Transportation Management (TM) of advantage

• English

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